Customer Delight Representative (Evening Shift)
Job Info:
- Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)
- Location: 6300 North River Road, Rosemont, IL 60018
- Pay: $18/hour
Schedule
- Training Schedule (first 2 weeks): Monday–Friday, 8:30 AM–5:00 PM
- Regular Schedule (after training):
- Tuesday – Thursday, 11:30 AM-8:00 PM
- Friday: 10:30 AM – 7:00 PM
- Saturday: 8:30 AM – 5 PM
Key Responsibilities:
As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!
Tasks Include:
- Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
- Screening calls for upper management.
- Clear and accurate communication of Feldco products and services.
- Solving customer issues, resolving service issues, and/or scheduling service appointments.
- Scheduling strong, consistent sales appointments, and second measure appointments.
- Confirming appointments, and outbound reminder calls for services and second measure appointments.
- Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
- Message taking and communication with managers and product specialists.
- Ability to use internet maps to help product specialists.
- The CDR may be assigned additional tasks or projects as needed during peak or off season.
- The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.
- Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.
Qualifications:
- High school diploma or equivalent required.
- Organizational skills and outstanding oral and written communication abilities are required.
- Proficient PC skills (Word, Excel).
- 35+ WPM.
- Ability to work in a fast paced and demanding environment.
- Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
- Bi-lingual preferred, but not necessary.
What Can Feldco Offer You?
- Industry Leadership: #1 in Midwest home improvement solutions
- Growth & Stability: With 50 years in business and still growing
- Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune
- Career Development: We promote from within and reward performance
- Team-Oriented Environment: Be part of a collaborative culture that values every team member’s contribution
Benefits Offered to Feldco Employees:
- Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.
