Supported Services Supervisor
POSITION SUMMARY
The Supported Services Supervisor ensures Supported Services programs operate in compliance with Standard Operating Procedures (SOPs), county and other applicable contracts, Oregon Administrative Rules (OARs), and other regulatory requirements. This position oversees staff training, certification, and onboarding processes and maintains accurate documentation and records to support program compliance. The Supervisor provides direct supervision, direction, and training to Direct Support Professional staff and oversees daily scheduling, compliance, and service delivery across assigned service lines. iThe Supervisor provides leadership, supports scheduling needs, and serves as a positive role model by promoting safe work practices, professional standards, and Garten’s mission of creating inclusive, person-centered opportunities for individuals with disabilities.
ESSENTIAL FUNCTIONS
-
Supervise and provide guidance to Direct Support Professional staff regarding policies, procedures, person-centered practices, and performance expectations.
-
Represent Garten in meetings, committees, and community partnerships.
-
Contribute input for long-range operational and strategic planning.
-
Develop and manage staff schedules to ensure adequate coverage , including adjustments for participant needs, transportation, and community activities.
-
Provide backup coverage for direct service staff as needed, including Day Break participant support and coaching.
-
Oversee onboarding for new employees, ensuring required training and Core Competencies are completed within established timeframes.
-
Provide coaching, mentorship, and retraining as needed to ensure consistent quality of services.
-
Act as a professional role model, promoting safe work practices and positive behavior supports.
-
Ensure all participant records, case files, service documentation, and incident reporting are current and compliant with OARs, contracts, licensing requirements, and program standards.
-
Maintain accurate recordkeeping and reporting to support program operations.
-
Monitor program compliance through regular audits, reporting, and corrective action planning as needed.
MINIMUM QUALIFICATIONS
-
Minimum of 3 years of experience working with individuals with disabilities, including file management and/or positive behavior supports.
-
Bachelor’s degree in rehabilitation, social work, communications, or a related field may substitute for one year of experience.
-
At least 2 years of experience providing training to a diverse workforce.
-
Valid driver’s license, acceptable driving record, and proof of insurance.
PREFERRED QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
-
Leadership & Influence – Ability to supervise, motivate, and guide staff while modeling professionalism.
-
Compliance & Attention to Detail – Strong recordkeeping, file management, and regulatory compliance skills.
-
Training & Coaching – Skilled in developing and delivering training to a diverse workforce.
-
Conflict Resolution – Ability to remain calm and professional in volatile situations.
-
Decision-Making & Problem-Solving – Strong judgment and analytical thinking.
-
Communication & Interpersonal Skills – Excellent verbal, written, and customer service abilities.
-
Adaptability – Flexibility to manage competing priorities and changing schedules.
-
Technical Proficiency – Proficient with Microsoft Office Suite and case management systems.
WORKING CONDITIONS
-
This position may involve exposure to dust, poor lighting and ventilation, noise, odors, and temperature fluctuations.
-
Additional working conditions may include shift work.
-
Work may include frequent interruptions and periods of working independently.
-
This position involves regular computer use. Occasional evening or weekend hours may be required to support board meetings or events.
PHYSICAL DEMANDS
-
Ability to perform job-related physical tasks such as standing, walking, bending, reaching, and repetitive motions as required.
ADA / REASONABLE ACCOMMODATION
Garten Services will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so imposes an undue hardship.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
