Tuesday – Saturday 8 am – 4:30 pm (Off: Sunday-Monday) OR Sunday-Thursday 8 am-4:30 pm (Off: Friday - Saturday)
Maintain a caseload of 20-30 clients
Meet with each client on your caseload once a week and case note engagement along with services provided
Meet with newly intaked clients within 24 hours of enrollment into program
Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.)
Provide resources and submit HMIS referrals for additional services
Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational, and health information as appropriate to develop a housing plan that includes short- and long-term goals
Collaborate in all stages of client services, including intake, assessment, services planning, engagement, and delivery
Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary, and mental health care, along with other services needed to assist clients in reaching their housing goals
Utilize harm reduction interventions and methodologies to provide client-centered services
Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve
Assist clients with life skills, problem-solving, and utilizing effective coping skills for managing and coordinating their own care needs when living independently
Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly
Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
Conduct crisis and risk assessments in consultation with the Navigation Supervisor and site team as needed
Provide warm hand-off to selected housing providers, ensuring a smooth transition from the Senior Bridge program into permanent housing
Work collaboratively with community partners, outreach teams, Health Care Networks, Housing Authorities (Housing Specialists), Landlords, Leasing Offices, and Social Workers
Attend and provide support to clients during voucher briefings, attend match meetings, and connect clients in the Coordinated Entry System (CES)
Attend trainings that increase knowledge for effectively meeting clients’ needs
Assist with searching for housing; completing housing applications, requesting reasonable accommodations, assuring that the living environment is safe and ready for move-in
Input accurate and complete data into HMIS and update case notes to reflect client progress
Demonstrate a high level of patience and understanding for the elderly population
Treat each client with dignity and respect
Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization
Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences
Work as part of a team to further develop the Senior Bridge program
Work alongside the logistics team to ensure optimal operation of the program
Work independently and as a team within a fast-paced environment
Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
Communicate effectively with diverse populations
Ability to model professionalism and respect at all times
