Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment. This position offers an exciting opportunity to develop your office management and customer support skills while making a meaningful impact every day.
Responsibilities
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
- Provide outstanding customer support by addressing inquiries, resolving issues, and offering product or service guidance
- Open new deposit accounts for customers including Checking, Savings, Cds, and IRAs
- Maintain accurate data entry records using productivity software such as Microsoft Office
- Assist with clerical tasks including filing, proofreading, document preparation, and record keeping to support office efficiency
- Support front desk operations by greeting visitors and coordinating office management activities
- Demonstrate excellent phone etiquette and organizational skills to handle multiple tasks effectively while maintaining a positive attitude
- Manage the Accounts Payable function for the bank
Qualifications
- Proven experience in office management, administrative support, or customer service roles with clerical experience preferred
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent organizational skills with the ability to prioritize tasks efficiently and manage time effectivel
- Phone etiquette, filing procedures, and technical proficiency in productivity software is essential
- Demonstrated ability to handle sensitive information with confidentiality and professionalism
Join us in delivering exceptional service while advancing your career in a vibrant environment that values your contributions!
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Eutaw, AL 35462 (Preferred)
Work Location: In person
