Plastic Surgery Patient Coordinator / Surgical Consultant
South Tampa | Full-Time | Monday–Friday | 8:30 AM–4:00 PM | 35–40 Hours/Week | In-Person
Temmen Plastic Surgery and Med Spa is a boutique practice in South Tampa led by Dr. Traci M. Temmen, a female, board-certified plastic surgeon and multiple-time Tampa Top Doc.
We are a small, close-knit, all-female team that works hard for our patients and for one another. We move quickly, have high standards, support each other, and have fun while doing it. Our patients trust us with something incredibly personal, and we take that responsibility seriously. We are passionate about creating an experience that feels warm, personal, elevated, and genuinely special.
Take a look at who we are:
Instagram: @tracitemmenmd
Website: tracitemmenmd.com
We are looking for a smart, polished, highly organized, efficient, and personable Patient Coordinator / Surgical Consultant to join our team. This is a high-touch role centered around patient relationships, communication, consultation support, organization, and practice growth.
Approximately 2 days per week will be spent supporting in-person consultations with Dr. Temmen. The other 3 days will primarily be spent conducting scheduled Pre-Consultation Calls with prospective surgical patients.
You should be quick on your feet, excellent on the phone, confident discussing surgery and financing, and able to manage multiple priorities while making every patient feel genuinely cared for.
What You'll Do:
- Conduct scheduled Pre-Consultation Calls with prospective surgical patients (16 - 30 calls per week lasting 15-25 minutes)
- Build rapport, review medical history and surgery candidacy based upon office policy, learn about patient goals, answer questions, and prepare patients for their consultation
- Assist with in-person consultations alongside Dr. Temmen
- Guide patients through their options and next steps
- Present surgical quotes and discuss payment and financing options
- Coordinate scheduling, paperwork, payments, and other details
- Follow up consistently with prospective patients throughout their decision-making process
- Maintain organized and accurate patient records
- Track consultations, follow-ups, bookings, and key performance metrics
- Communicate closely with Dr. Temmen and the clinical team
- Contribute to improving the patient experience and practice growth
The Ideal Candidate Is:
- Smart, quick-thinking, and highly capable
- Extremely organized, efficient, and detail-oriented
- An excellent communicator with exceptional phone etiquette
- Warm, polished, personable, and confident
- A great listener who knows how to ask thoughtful questions
- Comfortable discussing surgical investment and financing
- Naturally persuasive without being pushy
- Proactive with excellent follow-through
- Comfortable in a fast-paced environment
- Goal-oriented and motivated by achieving results
- Tech-savvy and able to learn new systems quickly
- A team player who enjoys working hard and having fun
Qualifications:
- Sales, customer service, patient coordination, or medical office experience preferred
- Plastic surgery, aesthetics, dermatology, cosmetic dentistry, or luxury hospitality experience is a plus
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- College degree preferred, but not required for the right candidate
Compensation & Benefits:
- Competitive compensation
- Monthly and annual bonus opportunities
- Health insurance
- PTO
- IRA retirement plan with employer match
- Paid holidays
- Plastic surgery and medical spa perks and discounts
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Do you want to be part of a close-knit team that works hard every day, accomplishes a lot, supports one another, touches patients’ lives, and has fun together?
- If we asked your favorite coworker to describe you in three words, what do you think they would say?
- A significant part of this role involves scheduled Pre-Consultation Calls with prospective surgical patients. These are never cold calls—patients have already reached out to our office and are interested in learning more about surgery. Calls typically last 15–20 minutes, and on some days you may have 6–8 calls. You’ll learn about their goals, help determine whether they may be an appropriate candidate for consultation, answer questions, educate them about the process, and help them feel comfortable and prepared to meet with Dr. Temmen. Would you enjoy this type of patient-facing role and feel energized by having multiple meaningful conversations throughout the day?
- Our compensation is $25–$32/hour based on experience, plus monthly and annual bonus opportunities. What hourly rate are you seeking?
Experience:
- Medical office: 3 years (Preferred)
- Sales: 3 years (Preferred)
Work Location: In person
