Description:
We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
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Exceptional Leadership
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Beautiful, Updated & Clean Environment
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Competitive PTO & Benefits Packages
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Company Training
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Opportunities for Advancement
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Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
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Medical, Dental, and Vision Insurance
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Life (Voluntary and Employer Paid) and Disability Insurance
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401(K) with company match beginning with your first contribution.
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HSA and/or FSA
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Paid Time Off, Sick Time, and Company Paid Holidays
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Employee Car Discount Program
Requirements:
Essential Duties & Responsibilities:
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Actively listen to customers and create descriptions of any problems or services that may be needed.
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Prepare service orders.
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Engage in upsells and promotions for additional equipment and services.
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Obtain customer authorizations and signatures.
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Present repair orders to the Foreman for dispatch.
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Prepare and present customers with quotes.
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Communicate with customers and the foreman as needed.
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Work with the Foreman to ensure all repairs are completed.
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Prepare invoice repair orders.
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Contact customers for pick up or delivery.
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Ensure that a secured payments are made prior to releasing serviced vehicles.
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Update Uptime Pro (Freightliner Elite Support Locations).
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Answer service calls.
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Additional duties as assigned.
Work Environment & Physical Abilities:
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Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
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This position may require standing, balancing, bending or stooping for prolonged periods of time.
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This position requires corrected vision and hearing within normal range.
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This position requires the occasional ability to lift and carry items weighing up to 80 lbs.
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Required to perform work inside and outside, in varying weather situations.
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Must be able to operate simple, complex and heavy-duty machinery.
Required Education, Experience, Knowledge & Skills:
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High school diploma or equivalent.
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Valid driver's license and MVR in good standing.
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Excellent written and verbal communication skills.
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Multitasking Skills
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Customer Service Skills
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Conflict Resolution Skills
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Detail Oriented
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Quick Thinking
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Emotional Intelligence
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Computer Efficiency
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Ability to work any shift if needed.
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Ability to successfully complete a general abilities assessment.
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Ability to pass a post-offer background check, physical and drug screen.
Preferred Education, Experience, Knowledge & Skills:
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Previous experience in a similar role.
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Knowledge of diesel engines, gas engines, drive train and suspension.
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Heavy and medium duty truck industry experience.
Job Details:
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Type: Hourly
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Compensation Range: $32.05 an Hour
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Reports To: Service Manager
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Shift:
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Closing Date: Open Until Filled
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