Job Title: Client Technology Specialist (Client Tech)
Location: Provo, UT
Department: Client Technology
Reports To: Director of Client Technology
Employment Type: Full-Time, Exempt
Company: Launch Fulfillment Inc.
About Launch Fulfillment:
Launch Fulfillment is a premium third-party logistics (3PL) provider supporting high-growth eCommerce, wholesale, and retail brands. We specialize in operational excellence, accountability, and scalable execution — serving clients who expect more than standard fulfillment.
Our Client Technology team exists to ensure the reliability, scalability, and performance of the technical systems that power fulfillment execution and client reporting.
Position Summary
The Client Technology Specialist serves as the technical backbone of Launch Fulfillment’s client-facing systems and integrations. This role is responsible for ensuring that all technical integrations, data flows, reporting tools, and internal systems function reliably and efficiently to support fulfillment operations and client success.
This position works cross-functionally with Client Relations, Client Operations, Sales, and Leadership to resolve technical issues, support client onboarding, improve internal systems, and enhance overall platform scalability. This role focuses on technical systems and integrations and does not own day-to-day client relationship management or operational execution.
Key Responsibilities
Client Integrations & Data Flow
- Configure, validate, and maintain pre-built integrations (e.g., Shopify, WooCommerce, and other supported platforms).
- Monitor and troubleshoot data flow issues related to orders, inventory, tracking, and status updates.
- Ensure integrations align with internal data standards and operational requirements.
- Proactively identify integration risks and performance issues.
Internal Systems Support
- Maintain stability and uptime of internal systems critical to fulfillment operations.
- Respond quickly to internal technical issues that disrupt warehouse or operational workflows.
- Partner with Client Operations to validate fixes and confirm resolution.
Client-Facing Technical Support
- Resolve client-impacting technical issues related to integrations, reporting, or system behavior.
- Support technical needs during client onboarding and ongoing operations.
- Communicate clearly with internal teams and, when appropriate, translate technical concepts into client-friendly explanations.
Reporting & Dashboards
- Build and maintain client-specific reports and dashboards within the WMS.
- Validate data accuracy and consistency across systems.
- Support internal stakeholders with operational and performance reporting needs.
Internal Projects & Continuous Improvement
- Participate in internal technical projects such as feature enhancements, automation initiatives, and system improvements.
- Support scoping, testing, rollout, and documentation of new technical capabilities.
- Contribute to long-term system scalability and platform optimization.
Documentation
- Create and maintain technical documentation, including integration guides, system workflows, and SOPs.
- Ensure documentation is accurate, current, and accessible to relevant teams.
Service Level & Priority Expectations
- Ability to manage work according to defined SLAs, with priority given to critical system and integration issues.
- Balance urgent technical support needs with longer-term projects and documentation responsibilities.
Required Qualifications
- 3+ years of experience in a technical, systems, or integrations-focused role (or equivalent hands-on experience).
- Experience supporting technical systems, integrations, or operational platforms in a SaaS, logistics, fulfillment, or e-commerce environment.
- Strong troubleshooting and problem-solving skills related to data flows and system behavior.
- Ability to work cross-functionally and communicate technical information clearly to non-technical stakeholders.
- High attention to detail and strong documentation skills.
- Comfortable managing multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience working with WMS platforms (Deposco or similar).
- Familiarity with e-commerce platforms and integrations (Shopify, WooCommerce, APIs).
- Experience building reports or dashboards for operational or client use.
- Prior exposure to fulfillment, logistics, or supply chain operations.
Core Competencies
- Technical troubleshooting and analytical thinking
- Clear communication and collaboration
- Ownership and accountability
- Process improvement mindset
- Client-focused problem solving
Why This Role Matters
Client Technology ensures that technology enables growth — not friction. Success in this role is measured by system reliability, operational continuity, and how seamlessly clients experience fulfillment, reporting, and integrations.
Why Join Launch Fulfillment
- Competitive base salary, commensurate with experience
- Full benefits package
- High ownership, high impact role
- Direct exposure to operations, systems, and leadership
- Opportunity to grow with a scaling organization
Additional Information
This job description reflects the core responsibilities of the role but is not an exhaustive list. Launch Fulfillment reserves the right to modify duties as business needs evolve.
Launch Fulfillment is an Equal Opportunity Employer.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- technical systems and integrations: 3 years (Required)
Ability to Commute:
- Provo, UT 84601 (Required)
Work Location: In person
