We are a well-established, reputable OEM dealership in North Georgia, seeking an experienced, results-driven Service Manager to lead our high-volume fixed operations team.
About Us: We are a family-owned dealership with an established presence, a modern service department, and a loyal regional customer base. Built on a foundation of integrity, teamwork, and strong ethics, our organization is dedicated to fostering a supportive culture where every team member is valued. We invest heavily in our people; providing competitive benefits, ongoing training programs, and the state-of-the-art resources needed to build a rewarding, long-term career. If you are looking to join a progressive auto group with an exciting future and a true commitment to excellence, your future starts here.
Responsibilities
- Operational Leadership: Hire, train, and coach service advisors, technicians, and porters to maintain a positive, high-efficiency work environment
- Financial Management: Forecast monthly goals, manage the department budget, and control expenses to ensure consistent profitability
- Workflow Optimization: Establish and maintain efficient service drive processes to maximize shop throughput and customer satisfaction
- Compliance & Safety: Ensure strict adherence to manufacturer warranty policies, safety standards, and federal/state regulations (OSHA, EPA)
- Quality Assurance: Oversee all service documentation for accuracy and maintain a clean, professional environment in both work areas and customer lounges
- Customer Relations: Act as the final point of escalation for customer concerns, ensuring resolutions align with company values
Qualifications
- Experience: 2+ years of experience as a Service Manager or Assistant Service Manager within a dealership
- Leadership: Proven track record of managing and motivating a diverse team in a high-volume setting
- Skills: Strong organizational and analytical abilities with a focus on process-driven results
- Attributes: Professional appearance, exemplary customer service skills, and a "hands-on" management style
- Requirements: Valid driver’s license with a clean driving record
Benefits
- Health, Dental & Vision Insurance
- Paid Time Off / Vacation Time
- Life and Disability Insurance
- Employee Discounts
- Great Work Culture
- Small Business / Family Oriented Culture
- Brand New Service Department (Air Conditioned Shop)
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Auto service management: 1 year (Required)
License/Certification:
- drivers license (Required)
Work Location: In person
