Overview
Join our dynamic team as a Field Service Scheduler and become the vital link that keeps our field operations running smoothly! In this energetic role, you will coordinate and optimize the scheduling of field technicians.
AFC-Holcroft combined with Nitrex and GM Enterprises and head quartered in Wixom, MI, is the largest North American heat treat equipment manufacturer, and is interested in candidates for long-term career opportunities in the capital equipment sector. Our customer base includes general manufacturing as well as automotive within North America.
AFC-Holcroft offers a full benefits package, competitive wages and bonus package.
Qualifications/ Experience Required:
· High School Graduate
· Preferred Associate degree
· 3-5 years Technical Scheduling Work
· 3-5 years of Administrative Assistant experience preferred.
· Must be highly experienced in Microsoft software (Word, PowerPoint, Excel)
· Proven ability to multi-task with excellent communication and work under pressure from multiple sources.
· Demonstrated ability to communicate professionally, coordinate priorities among multiple stakeholders, and effectively manage competing scheduling demands.
· A precise command of grammar, punctuation, spelling, and the correct usage of the English language is required.
Responsibilities:
- Dispatch and Routing: Assign incoming work orders to the best-suited technician.
- Schedule Management: Build and update daily or weekly calendars. Adjust plans instantly when emergencies or urgent client requests pop up
- Customer Communication: Call or email clients to confirm appointment windows. Provide updates on arrival times or delays
- Resource Tracking: Monitor technician status, shift hours, and skills to avoid overloading staff. Ensure workers have the right parts or clearance for each job
- Scheduling daily, weekly, monthly field service personnel
- Follow up on service quotes
- Participating in Field meetings
- Work with our CRM System(s) to develop and maintain follow up campaigns for field
- Excellent organizational skills with an ability to think proactively and prioritize work.
- With little supervision, plan, anticipate field needs, customer follow up, team scheduling, documentation preparation etc.
- Prepare reports, memos, letters, emails and other documents, using Outlook, Word, Excel, or PowerPoint.
- Prepare responses to correspondence containing routine inquiries.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, meetings and events within the department.
- Handle confidential/sensitive information relevant to all aspects of the business.
- Handle a variety of special requests at the request of managers.
- Familiarity with basic finance department/bookkeeping tasks
- Occasionally make travel arrangements for shop personnel
- Exceptional cooperation and support of all other departments
- Review and distribute field work, and manage schedules
- Collaborate with department supervisors to determine progress of work and completion dates
- Maintain a working knowledge of current department scheduling guidelines
Direct work with Field Service Manager
- Organize, track, and schedule service requests
- Gather field documentation and compile field packages.
- Maintain field service master schedule
Direct work with Aftermarket Manager
- Support AM Inside Sales as needed getting prints making copies
- Pulling VLM drawings and scanning drawings
- Quote follow up
- Track quoting and order entry numbers and hit rate
Other Tasks
- Swag for Equipment, Field and AM
AFC-Holcroft offers a competitive salary and benefits which include 401k with matching, Medical, Dental, Vision, Life insurance and profit sharing.
AFC-Holcroft is a proud Equal Opportunity Employer. All qualified applicants will receive consideration of employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veteran status or disability status.
Our Values
Safety is a Lifestyle- We are all responsible for our own safety as well as the safety of our coworkers and customers.
Satisfaction for Generations - We strive for first-time quality and continuous improvement in all that we do to meet or to exceed the standards of excellence that stakeholders expect of us.
Better Together - Forging the future, working together with collaboration and cohesiveness to produce results that are generationally strong.
Built on Trust - Foundation of faith and confidence in ourselves and each other
Fueling Aspirations - Creating an atmosphere for the growth of curious minds.
One Aichelin - We breathe the same air with respect and compassion for one another.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 3-5 years' experience scheduling field service technicians at customer sites?
- How computer savvy are you ? - Have you used Microsoft Outlook, Excel and Word on a daily basis?
Work Location: In person
