6-Month Contract
On-site at Spring, TX
ExxonMobil has been a leader in the energy sector for over 140 years. As ExxonMobil adapts to meet the increasing global demand for oil, natural gas, and refined products, it is committed to playing a pivotal role in energy transition. ExxonMobil’s mission, to fuel the world safely and responsibly, has never been more important.
Together, Raise and ExxonMobil are building teams that are rising to meet the world’s growing energy needs through the ExxonMobil Contingent Community—where skilled workers and unique contract opportunities meet.
Raise is taking applications for current openings like this one while building a diverse group of talent for future openings. When you apply for this role, you’ll also be considered for upcoming positions that align with your skills and qualifications.
Note: Successful applicants will be employees of Raise Limited, working at ExxonMobil facilities with both ExxonMobil employees and other contractors.
Overview
The Global Quality & Service Advisor is responsible for driving service and quality excellence across the EMPS supply chain through effective quality processes, tools, and KPI management. This role leads continuous improvement initiatives, supports customer satisfaction objectives, and promotes consistent quality practices across global value chains.
Responsibilities
- Communicate product quality incidents and events in accordance with established notification guidelines.
- Identify and develop improvement opportunities related to service and quality performance.
- Develop, implement, and maintain service and quality processes and tools that support global supply chain operations.
- Drive continuous improvement initiatives focused on enhancing customer satisfaction KPIs.
- Champion change initiatives and support effective communication and engagement across global teams.
- Support quality performance oversight and consistent stewardship of service and quality KPIs.
- Support the maintenance of the EMSC KPI dashboard, ensuring accuracy, relevance, and accessibility.
- Identify and promote best practices related to service and quality stewardship processes.
- Lead the Supply Chain Business Process Improvement (BPI) Council and drive key SC BPI initiatives aligned with corporate goals.
- Lead the Global Quality Community of Practice (CoP) to facilitate knowledge sharing, alignment, and implementation of quality initiatives.
Qualifications
- Bachelor's degree required.
- 5+ years of experience in Quality, Supply Chain, Continuous Improvement, or a related field.
- Strong understanding of Quality Management Systems (QMS), customer satisfaction KPIs, and quality performance management.
- Experience supporting or managing service and quality processes within a supply chain environment.
- Strong process management and continuous improvement mindset with a focus on operational efficiency.
- Excellent communication and collaboration skills with the ability to work across global, cross-functional teams.
- Proficiency with Power BI, Microsoft Office Suite, and SAP.
- Ability to analyze performance metrics, support KPI governance, and drive process improvements.
- Supply chain experience preferred.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or
[email protected]
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