Position Title: Logistics and Order Fulfillment Specialist
Reports To: Supply Chain & Logistics Manager
Date: July 2026
Job Description
Position Summary
We are seeking a detail-oriented, analytical, and proactive Logistics and Order Fulfillment Specialist to join our team. In this role, you will be the driving force behind our logistics operations and order fulfillment lifecycle. You will ensure that products move seamlessly from our suppliers to our warehouses, and ultimately into the hands of our customers—on time, every time.
The ideal candidate thrives in a fast-paced environment, excels at troubleshooting transit delays, and is passionate about optimizing workflows to reduce costs and improve delivery speed.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Complete the Manufacturing Order Status Report to identify expedited requirements and actions required to achieve order fulfillment objectives.
- Coordinate with the Operations Team to identify priorities in inbound materials from customer orders, preventing bottlenecks and ensuring 100% accuracy.
- Respond to internal and external requests to expedite material, communicating across the Supply Chain Team the priorities and monitoring the procurement process through order fulfillment.
- Parcel Shipment & SLA Monitoring: Proactively track and monitor high-volume parcel shipments (e.g., FedEx, UPS, DHL). Ensure carriers adhere to established Service Level Agreements (SLAs), identify transit delays, and manage the delivery exception process to guarantee customer satisfaction.
- International Import Tracking: End-to-end tracking of international inbound shipments across ocean and air freight. Maintain real-time visibility from factory departure through port arrival and final inland delivery.
- Customs & Compliance Management: Coordinate with customs brokers to ensure timely clearance of imports. Prepare, review, and manage critical international trade documentation, including Commercial Invoices, Packing Lists, Bills of Lading, and ISF filings, ensuring strict adherence to import regulations and Incoterms.
- Logistics & Freight Coordination: Coordinate domestic and international shipments. Manage relationships and hold regular performance reviews with carriers, freight forwarders, and 3PL partners.
- Inventory Tracking: Maintain real-time visibility of inventory levels across multiple fulfillment centers. Reconcile physical inventory with system data to minimize discrepancies.
- Performance Metrics (KPIs): Monitor and report on key performance indicators, including On-Time In-Full (OTIF) delivery rates, parcel carrier transit times, customs clearance cycle times, and total landed costs.
- Process Optimization: Continuously evaluate current logistics processes and recommend cost-effective, scalable improvements to enhance supply chain efficiency.
- Identify opportunities for improved network design in transportation.
- Support the Operations & Shipping Teams as needed.
- Act as a good steward of the Company’s resources (human, financial, equipment, knowledge) and exemplify the values of the Company.
- Support the negotiation with carriers and service providers.
Supervisory Responsibility
This position has no supervisory responsibilities.
Qualifications and Skills
- Experience: 3–5 years of experience in supply chain, logistics, distribution, or order fulfillment roles, with a proven track record in global imports and parcel network management.
- Education: Bachelor’s degree preferred in Supply Chain field or equivalent experience.
- Technical Proficiency: * Advanced hands-on experience with ERP systems and Warehouse Management Systems (WMS).
- Experience using multi-carrier shipping software or parcel visibility platforms.
- Strong proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data analysis).
- Industry Knowledge: Deep understanding of international shipping processes, customs clearance, HSN classification, Incoterms (e.g., FOB, DDP, EXW), and parcel contract service levels.
- Soft Skills: Exceptional communication skills, a knack for cross-functional collaboration, and strong problem-solving abilities under pressure.
- APICS or equivalent certification.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of the job, the employee is regularly required to talk and hear, and frequently required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms. This is largely a sedentary role.
Position Type, Expected Hours of Work
This is a full-time position in the facility, hours are 8:30AM - 5:00PM.
Travel
Some local travel expected as needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
