Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging and fun. If you are interested in doing IT differently, we’re looking for a Level 1 Professional Services Engineer. Our ideal candidate would be a tech-savvy individual who has strong communication skills and wants to provide the highest quality customer experience to our clients. This mid-level technical professional is responsible for independently executing standard client deployments, supporting migrations, and assisting with technical design and implementation activities. Technical scoping/design of mid-tier projects.
Due to contractual obligations concerning CMMC (Cybersecurity Maturity Model Certification) compliance and ITAR (International Traffic in Arms Regulations) requirements, all applicants must be United States Citizens.
The ideal candidate isn’t just a technical expert; you also embody our core values:
- Send IT: You are passionate about delivering excellent client service and technical execution, being in-it-to-win-it for our clients!
- Be the Tank: You’re a great teammate who proactively supports your team, helping the team succeed even if it means putting their needs first.
- Tear IT Up: You celebrate successes, both big and small, because you understand the importance of working hard and playing hard.
If you’re interested in doing IT differently, we want you to join our team.
Key Responsibilities
· Perform deployments of servers, firewalls, switches, and wireless systems according to defined standards.
· Execute cloud deployments, including Microsoft 365, Azure, Intune, and endpoint management.
· Conduct data migrations (email, file shares, user profiles) and perform cutovers with minimal supervision.
· Configure security solutions such as endpoint protection, backup systems, and MFA policies.
· Validate deployments against checklists, test configurations, and document implementation results.
· Collaborate with senior engineers on more complex deployments or infrastructure builds.
· Provide Tier II support for post-deployment stabilization and troubleshooting.
Qualifications
· 2–5 years of hands-on experience in IT systems administration, networking, or deployments.
· Proficiency with Windows Server, Active Directory, Microsoft 365, and endpoint management tools.
· Understanding of network fundamentals (VLANs, VPNs, routing, DNS, DHCP).
· Experience using PSA and RMM tools (e.g., ConnectWise, N-central, Datto).
· Strong troubleshooting, problem-solving, time entry and documentation skills.
· Performance Indicators
· Quality and efficiency of deployment execution.
· Minimal post-deployment issues or rework.
· Consistent adherence to technical standards and documentation practices.
Position is offered as an in-office role.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
