Overview:
The Business Support Specialist provides a professional first impression for tenants, clients, and visitors. This role supports the day-to-day operations of the center, assists tenants, and provides direct support to the General Manager.
Goal:
Deliver professional, efficient, and courteous service while ensuring smooth office operations and supporting the General Manager in administrative, marketing, billing, and leasing functions.
Principal Responsibilities:
- Operate and manage a multi-line phone system.
- Greet and announce visitors to staff and tenants.
- Perform administrative tasks and assists as requested.
- Distribute mail and packages promptly.
- Maintain a clean and professional lobby, conference rooms, lunch, and reception area at all times.
- Accept and process incoming deliveries (UPS, FedEx, Amazon, etc.).
- Accurately log charges for work processing, administrative assists, conference room usage, and fax service.
- Assist the General Manager with billing tasks, including preparing invoices, tracking payments, and maintaining billing records.
- Support the General Manager with leasing activities, including preparing lease documents, organizing tenant files, and assisting with tenant communications.
- Social media business accounts on multiple platforms with video, photo and written content.
Related Responsibilities:
- Exhibit professional behavior with tenants, callers, and coworkers.
- Communicate courteously with tenants, guests, and callers; ensure proper closure of calls and conversations.
- Be assertive and confident when dealing with tenants, while remaining approachable and professional.
- Maintain confidentiality—do not discuss company policies or issues outside of management.
- Direct inquiries and problems to the Operations & Leasing Manager when appropriate.
- Maintain full working knowledge of all office equipment, including phones, computers, copiers, fax machines, postage meters, and coffee machines.
Required Skills:
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and Canva.
- Ability to take general directions and apply them effectively to a variety of situations.
- Strong understanding of professional business decorum.
- Excellent organizational and detail-oriented skills.
- Professional and pleasant telephone manner.
- Strong written and verbal communication skills.
Personal Requirements:
- Professional business appearance, manner, and positive attitude.
- Ability to remain calm under stress and handle challenging tenants or clients professionally.
- Cooperative and team-oriented attitude.
- Take-charge mentality when needed, with initiative and reliability.
- Strong sense of responsibility, dependability, and punctuality.
- Demonstrated ingenuity and resourcefulness in problem-solving.
Join us as a Business Support Specialist and become an integral part of a vibrant team dedicated to operational excellence! This paid position offers an engaging environment where your organizational talents will truly shine while supporting our organization’s growth and success.
Pay: $18.00 - $20.00 per hour
Work Location: In person
