JOB
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Equity | Inclusion
At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government.
Our Business and Professions Division (BPD) is recruiting for a Customer Service Specialist that will support our team in office and court settings.
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.
If you are ready to begin your career and bring your significant communication skills to DOL, then read on!
EXAMPLE OF DUTIES As a Customer Service Specialist, you will serve as a trusted resource for customers, attorneys, and public partners by supporting the Department's Uniform Commercial Code (UCC) and Firearms programs. You will provide specialized customer service by responding to inquiries in person, over the phone, and in writing while interpreting and applying state laws, rules, and agency policies. Working independently and focusing on metric-based results, you will review legal documents, maintain accurate records, and resolve complex customer issues with professionalism and attention to detail. You will also represent the agency by confidently speaking in open court and traveling independently to court appearances as needed.
Some of what you will do:
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Review and process Uniform Commercial Code (UCC) and firearm records while ensuring accuracy and compliance with state laws and agency policies.
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Assist customers, attorneys, partner agencies, and stakeholders by answering complex questions in person, over the phone, and in writing.
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Research, resolve, and document customer inquiries while protecting confidential information and maintaining accurate records.
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Process financial transactions and refunds related to UCC services while maintaining accurate records when assigned.
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Evaluate subpoenas and other legal documents and coordinate with attorneys regarding court schedules and appearances.
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Travel independently to court appearances and complete required travel documentation in accordance with agency procedures.
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Represent the Department of Licensing by providing professional testimony during court proceedings.
SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:-
Select the apply button at the top of this job announcement.
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, email the
Talent Acquisition Team.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email
[email protected]. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. W
e do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.