Overview
We are seeking a highly organized and professional Receptionist to provide administrative, scheduling, and client support services to ensure the efficient operation of the practice. This position serves as the primary point of contact for clients and supports clinicians by managing appointments, maintaining records, coordinating communications, and assisting with billing and insurance-related functions. The Administrative Assistant must maintain a high level of professionalism, confidentiality, and compassion while interacting with clients and staff, be a self-starter, highly organized, and maintain exceptional notes.
Responsibilities
Client Relations
- Greet clients and visitors in a professional and welcoming manner.
- Provide customer support by addressing inquiries promptly and efficiently via phone or email, ensuring excellent customer service standards are met.
- Schedule, confirm, cancel, and reschedule appointments.
- Assist new clients with intake paperwork and onboarding procedures.
- Maintain positive client relationships and provide exceptional customer service.
- Manage front desk activities including scheduling appointments, maintaining calendars, and handling mail distribution.
- Perform data entry, filing, and document verification or distribution.
- Provide customer support by addressing inquiries promptly and efficiently via phone or email, ensuring excellent customer service standards are met.
- Scan, upload, and organize files within the electronic health record system.
Insurance and Billing Support
- Verify insurance benefits and eligibility.
- Assist with claims processing and payment collection.
- Follow up on outstanding balances and billing inquiries.
- Support providers and billing personnel with administrative aspects of revenue cycle management.
Compliance and Confidentiality
- Maintain strict adherence to HIPAA and confidentiality standards.
- Ensure client records are accurate, secure, and compliant with applicable regulations.
- Follow office policies, procedures, and ethical standards.
Office Operations
- Monitor and order office supplies.
- Assist with technology troubleshooting and coordination as needed.
- Support special projects and organizational initiatives.
- Perform additional duties as assigned to support practice operations.
- Prepare reports, forms, and correspondence as requested.
- Coordinate office communications and workflow.
Requirements
- High school diploma or GED.
- Proven experience in office management, clerical duties, or as a receptionist in a professional setting.
- Strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and general computer literacy.
- Excellent organizational skills with the ability to multitask effectively in a busy environment.
- Demonstrated phone etiquette and customer service skills to handle inquiries with professionalism.
- Experience with front desk operations, data entry, filing systems, and proofreading is highly desirable.
- Ability to manage time efficiently while prioritizing tasks in a fast-paced setting.
- Previous experience in medical or dental receptionist roles is a plus but not required; relevant personal assistant experience is also valued.
Physical Requirements
- Prolonged periods of sitting and computer use.
- Ability to communicate effectively in person, by phone, and electronically.
- Ability to occasionally lift up to 20 pounds.
Performance Expectations
- Maintain professionalism and confidentiality at all times.
- Demonstrate reliability, punctuality, and accountability.
- Achieve accuracy in scheduling, documentation, and administrative tasks.
- Contribute positively to team culture and client experience.
- Support the mission and values of Cardinal Counseling & Consulting, PLLC.
Compensation
Compensation is based on education, experience, qualifications, and demonstrated performance.
Cardinal Counseling & Consulting, PLLC is an Equal Opportunity Employer and is committed to fostering a respectful and professional workplace.
Join us as a Receptionist and become an integral part of our team dedicated to delivering outstanding service while supporting our daily operational excellence!
Pay: $12.00 - $18.00 per hour
Benefits:
Work Location: In person
