Valley Solutions is expanding in Austin. If you've worked in an environment where you interact with customers, solve problems, and stay productive during busy periods, you may already have many of the skills needed to succeed here.
We are currently hiring bilingual team members to represent AT&T products and services. This position offers hands-on training, mentorship, and opportunities for advancement based on performance. No telecommunications experience is required. This opportunity is ideal for individuals looking to build experience in customer account oversight, client support, and telecommunications services while representing a nationally recognized brand, AT&T.
As an AT&T Wireless Associate , you will oversee customer accounts, assist with service-related questions, provide account support, and help ensure customers have a smooth and positive experience throughout their time with AT&T services. This role focuses heavily on communication, organization, troubleshooting, and maintaining strong customer relationships.
What You’ll Do as an AT&T Wireless Associate :
- Help oversee customer accounts and provide ongoing support related to AT&T Wireless services.
- Serve as a primary point of contact for customer questions, account updates, and service-related concerns.
- Assist customers with account setup, service adjustments, and general troubleshooting needs.
- Maintain accurate customer records, account notes, and follow-up communication using internal systems.
- Help ensure a smooth onboarding experience by guiding customers through account processes and addressing any issues that arise.
- Coordinate with team members and leadership to maintain high customer support standards and efficient account management practices.
- Monitor customer account activity and provide timely follow-up to support long-term customer satisfaction.
What We’re Looking For in an AT&T Wireless Associate :
- Strong communication and interpersonal skills.
- Ability to speak both Spanish and English fluently.
- Organized and detail-oriented mindset with the ability to manage multiple customer accounts.
- Problem-solving skills and the ability to remain professional in fast-paced environments.
- Comfort working with technology, account management systems, and customer records.
- Previous customer service, account support, or administrative experience is helpful, but not required.
- Positive attitude, adaptability, and willingness to learn.
Pay: $48,294.76 - $58,161.43 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
