Job Summary:
The Spa Attendant is responsible for sorting, processing, drying, folding and distributing the laundry for operational use in the spa. The Spa attendant will also assist the attendant team in keeping the lounge areas neat, clean and stocked with all amenities.
Duties and Responsibilities:
- Be on time for your shift.
- Maintain the flow of laundry in the spa operation by sorting, processing, drying, folding and distributing laundry.
- Assist Spa Attendants in issuing spa lockers and then escorting member to their lockers, providing orientation tours if applicable, explaining spa amenities offered and answering questions.
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
- Accurately guiding guests to and from locations in the spa.
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Review member appointment/itineraries as needed.
- Maintain eye contact when addressing external and internal guests.
- Handle guest questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Speak politely and professionally with your co-workers. Practice empathy and compassion at all times.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or member in the spa that require attention.
- Inform management of wear and tear issues.
- Working independently and with a team.
- Follow all company policies.
- Develop and maintain positive working relationships with others.
- Speak with others using clear and professional language.
- Utilizes the various mandated computer systems
- Working with guests to deliver them an unparalleled Tammy Fender Holistic Skin Care experience.
- Welcome and acknowledge all guests according to company standard.
- Anticipate and address guests needs.
- Thank guests with genuine appreciation.
- Listening to the guests wants/ needs to properly execute their requests.
- Being knowledgeable on the offered services to assist with inquires.
- Ensuring the guest leaves satisfied with their service.
- Working quickly and accurately under pressure or under time constraints.
- Maintain awareness of health and safety legislations.
Perform other reasonable job duties as requested by spa leadership. (This may require additional training in other areas of spa operations.)
Position Requirements:
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
Work Remotely
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Opportunities for advancement
Work Location: In person
