POSITION OVERVIEW
Proper Quality Cleaning is seeking a highly organized, proactive, and customer-focused
Office Manager / Client Engagement Coordinator to help support and streamline our
growing operations.
This role will initially begin part-time with the expectation of transitioning
into a full-time hybrid position as the company continues expanding into its first dedicated
office space.
The ideal candidate is an excellent communicator who can confidently manage customer
interactions, scheduling, team coordination, recruiting support, and day-to-day
administrative operations while helping create a professional and seamless client
experience.
This role will work closely with company leadership and operations support staff to help
keep the business organized, responsive, and scalable.
CLIENT COMMUNICATION & ENGAGEMENT
- Respond to customer inquiries via phone, email, and text
- Build and maintain strong client relationships
- Provide exceptional customer service before, during, and after cleanings
- Follow up with clients regarding satisfaction, concerns, and recurring service
opportunities
- Professionally resolve client concerns and escalate issues when necessary
- Maintain accurate client notes and communication records
QUOTES, ESTIMATES & BOOKING MANAGEMENT
- Collect client information and scope of work details
- Prepare and send estimates and service quotes
- Convert inquiries into booked appointments
- Coordinate recurring cleaning schedules
- Confirm appointments and communicate expectations clearly with clients
SCHEDULING & TEAM COORDINATION
- Create and manage daily and weekly cleaning schedules
- Coordinate cleaner assignments based on availability, skillset, and logistics
- Assist with coordinating team transportation and pickups when needed
- Communicate schedule updates and job details to field staff
- Monitor cancellations, schedule changes, and last-minute adjustments
OPERATIONAL & ADMINISTRATIVE SUPPORT
- Support smooth day-to-day office operations
- Maintain calendars, scheduling systems, and internal records
- Track job notes, supply needs, and team communication
- Assist with onboarding paperwork and administrative tasks
- Help improve systems, organization, and operational efficiency as the company grows
INVOICING & COLLECTIONS
- Generate and send invoices promptly
- Track outstanding balances and follow up on overdue payments professionally
- Process payments and maintain organized billing records
- Assist with collections communication and payment coordination
RECRUITING SUPPORT
- Assist with job postings and applicant communication
- Help coordinate interviews and candidate screening
- Support onboarding and scheduling of new hires
QUALIFICATIONS
- Previous office management, administrative, scheduling, or customer service experience
preferred
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to multitask and work independently
- Comfortable handling customer concerns professionally
- Strong follow-through and sense of urgency
- Familiarity with Google Workspace, Microsoft Office, CRM systems, or scheduling software
preferred
POSITION DETAILS
- Expected transition from part time into a full-time hybrid role as company operations continue expanding
- Candidate must be fully available during normal business hours on assigned workdays in
order to properly manage scheduling, client communication, and daily operational needs
- Occasional in-person meetings and operational support responsibilities will be required
from the start of the role
IDEAL CANDIDATE
- Professional and friendly communicator
- Organized and dependable
- Customer-service driven
- Adaptable in a fast-paced environment
- Team-oriented with leadership potential
- Comfortable helping build systems within a growing company
Pay: $23.00 - $27.00 per hour
Work Location: Hybrid remote in Germantown, MD 20876
