Overview
Join our dynamic hospitality team as a Part-Time Hotel Night Auditor and become the vital link between our guests and exceptional service during the overnight hours. This energetic role offers an exciting opportunity to ensure smooth hotel operations, provide outstanding guest experiences, and maintain the safety and security of our property. As a Night Auditor, you will be the first point of contact for late-night arrivals, early morning departures, and guest inquiries, all while managing administrative tasks with enthusiasm and professionalism. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is your chance to shine!
Responsibilities
- Greet and assist guests arriving or departing during overnight hours with friendly and efficient customer service.
- Manage front desk operations including check-ins, check-outs, and reservation adjustments using multi-line phone systems.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and account reconciliation.
- Address guest inquiries promptly via phone or in person, providing information about hotel amenities, local attractions, and services.
- Maintain security by monitoring CCTV surveillance, conducting safety checks around the property, and controlling access to the hotel premises.
- Prepare detailed shift reports, incident logs, and financial summaries to ensure seamless communication between shifts.
- Uphold high standards of phone etiquette and guest relations to foster a welcoming environment for all visitors.
Requirements
- Proven experience in hospitality management or hotel operations, especially in front desk or night audit roles.
- Strong knowledge of hotel management systems and multi-line phone systems.
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
- Ability to work independently during overnight shifts while maintaining attention to detail.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Previous experience in resort or hotel environments is preferred to understand guest expectations thoroughly.
- Excellent communication skills combined with a passion for hospitality management and guest relations. Join us in delivering memorable experiences around the clock! This part-time Night Auditor position offers an engaging environment where your hospitality expertise can truly make a difference—ensuring every guest’s stay is safe, comfortable, and exceptional!
Pay: $15.00 - $17.50 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Work Location: In person
