Scope and Responsibilities:
Essential duties include, but are not limited to the following:
- Proactively attains a safe and healthy work environment for all employees.
- Reviews each machine acknowledgement, identifies open ER’s, accessories, and expedites as required
- Research’s power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
- Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders
- Distributes preinstall checklist and obtains customer confirmation & sign back.
- Tracks machine & option completion and any department 9 deliverables
- Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications
- The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
- Utilizes excellent call center / customer relationship skillset.
- Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
- In some regions this position may be combined with other roles such as Technology Center facilities administrator
Education/Certification:
- 2 Year Technical Degree or equivalent experience is a plus
Skills:
- Project Management / high activity scheduling experience
- Customer relations experience
- Ability to multitask
- Excellent communication skills.
EEO, including disability/vets
