Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.
As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.
This position is for our Oconomowoc - Summit branch.
Essential Functions:
The Customer Service Manager responsibilities include:
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Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
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Leads by example and helps to create a positive environment.
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Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
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Ensures the staff delivers distinctive customer service.
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Works to resolve internal and external customer issues promptly and courteously.
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Ensures staff complies with established standards and regulations.
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Resolves audit exceptions in a timely manner on an as needed basis.
The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.
Must Haves:
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High school diploma or G.E.D.
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At least 1+ year of experience in a retail banking environment
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Basic keyboarding skills and the ability to navigate in a Windows environment
Preferred to Have:
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Bachelors degree.
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Coaching/training experience.
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Experience with supervision or leadership of retail banking activities.
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Audit/compliance expertise.
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New accounts experience.
Why Bank Five Nine:
We’ve been in business over 167 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day.
We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals
