Cisco IQ is a single, unified, AI-powered interface that revolutionizes the entire customer journey from planning and design to implementation, onboarding, ongoing optimization, and transformation. It brings the ultimate digital experience designed to accelerate the customers’ time to value, boost resiliency, and deliver unparalleled simplicity.
As a Network Consulting Engineer, you are at the forefront of helping customers realize the full value of Cisco IQ, leading everything from technical briefings and platform demonstrations to onboarding and integration within their network environments.
Organization's Background
Customer Experience (CX) is the broader organizational strategy focused on improving the entire customer journey before, during, and after a purchase to create satisfaction, loyalty, and long-term value. The CX Delivery (Professional Services) team contributes to all phases across the Land, Adopt, Expand and Renew (LAER) model to support ongoing customer value, growth, and help secure renewals.
Outsourced services:
Cisco IQ Onboarding & Integration
Provide critical focus on onboarding and integrating Cisco IQ in the customer network
Deliver demos, live walk throughs, and enablement sessions covering all features of Cisco IQ applications (Assets, Assessments, Support, and AI Assistant), helping customers understand and maximize their Support Tier capabilities (Basic, Standard, Signature).
Guide customers through end-to-end Cisco IQ onboarding, including account creation, CX Cloud migration (where relevant), data connector setup (Catalyst Center, Intersight, Meraki, SD-WAN, Webex Control Hub), and Cisco IQ Link deployment, ensuring customers can navigate the Launchpad, manage users, link service contracts, and configure resource/user groups.
Partner with internal stakeholders (Sales, Support, Product Management) to communicate customer feedback and remove integration blockers.
Required Qualifications:
The pay range that the employer in good faith reasonably expects to pay for this position is $20.80/hour - $32.51/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
