Coordinate all daily operational activities of the palliative care department.
Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
Document referral outcomes and follow up as needed; identify alternative resources when applicable.
Contact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.
Maintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.
Coordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.
Verify insurance benefits, identify payer sources, and obtain authorizations as required.
Assist staff with credentialing document submission and maintain credentialing logs.
Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
Manage clinical records functions ensuring compliance with state, federal regulations, and company policies.
Coordinate information for interdisciplinary team meetings and other essential meetings.
Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
Build and maintain professional relationships with referral sources including Gentiva family of companies.
Serve as a resource for patients, families, and the community regarding palliative care services.
Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
Participate in quality assurance and performance improvement initiatives.
Implement marketing and promotional initiatives as directed.
