Under general supervision, the Customer Service Representative serves DMP customers by providing accurate and enthusiastic assistance in equipment selection, order placement, and problem resolution.
Qualifications:
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High school education or equivalent preferred.
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Minimum of 2 years previous experience in customer service or call center environment preferred.
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Previous experience using various office equipment including keyboarding and 10-key.
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Possesses ability to communicate effectively.
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Ability to keep information in confidence.
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Be punctual, have a good work attitude, and work cooperatively with others int he department and company.
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Accept and benefit from constructive criticism.
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Any other relevant, equivalent combination of training and experience.
Typical Duties and Responsibilities:
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Provides excellent customer service to DMP's internal and external customers.
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Performs accurate data entry functions for customer orders received.
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Provides customers with same day backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.
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Documents customer requests and problem resolution dates.
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Activates DMP software modules over the phone.
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Maintain and file customer records as needed.
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Serves as back-up to Receptionist when necessary.
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Supports Inside Sales and SecureCom Customer Service as needed.
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Observes and adheres to DMP Data Classification Standard.
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Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
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May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.
EOE/Vet/Disabled
Onsite medical clinic for employee, spouse and family members; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays.
