Be the Voice That Turns a Question Into a Great Customer Experience
Location: Wilmington, North Carolina
Job Type: Full Time
Pay: $18-$21 per hour, plus performance incentives
Are you a natural problem-solver who enjoys helping people? Join our Wilmington team as an Inbound Call Center Representative and make a positive impact with every conversation.
You’ll answer calls from customers who are already reaching out to us. Whether you’re answering a question, resolving a concern, or connecting someone with the right department, you’ll help make each customer’s experience easier and better.
New to call center work? That’s okay. We provide paid training on our services, systems, and call procedures, giving you the tools and support you need to succeed.
What You’ll Do
- Answer incoming customer calls with confidence and professionalism
- Listen carefully to understand each customer’s needs
- Provide clear, accurate information about our products and services
- Resolve questions and concerns efficiently
- Connect customers with the appropriate department when needed
- Enter customer information and call notes accurately
- Follow up on open requests to keep things moving
- Maintain a calm, friendly, and helpful attitude
- Meet service, quality, and attendance expectations
- Collaborate with supervisors and teammates to improve the customer experience
What You’ll Bring
- Strong verbal communication skills
- A professional and courteous phone presence
- Good listening and problem-solving abilities
- Basic computer and data-entry skills
- The ability to learn new systems and follow procedures
- Dependable attendance and punctuality
- Patience and composure during challenging conversations
- A high school diploma or equivalent
Experience in customer service, retail, hospitality, sales, reception, or a call center is helpful—but not required. If you’re dependable, eager to learn, and comfortable talking with customers, we’d love to hear from you.
What We Offer
- $18.42 per hour
- Paid training
- Performance incentives
- Ongoing coaching and professional development
- Opportunities for advancement
- A supportive, team-focused work environment
Eligible full-time employees may also receive:
- Health, dental, and vision insurance
- Paid time off
- Company holidays
Schedule
This is a full-time, on-site position in Wilmington, North Carolina. Some evening or weekend availability may be required depending on business needs.
Ready to Make Every Call Count?
If you’re ready to build valuable customer-service skills, grow with a supportive team, and help people every day, apply today with your current resume.
Applicants must be authorized to work in the United States.
We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
