Join Our Team
Rand Eye Institute is seeking a friendly, organized, and compassionate Patient Liaison / Front Desk Coordinator to provide exceptional customer service and ensure a positive patient experience from check-in through check-out. The ideal candidate is professional, detail-oriented, thrives in a fast-paced medical environment, and enjoys helping patients while working collaboratively with physicians and clinical staff.
Healthcare or medical office experience is preferred. Ophthalmology experience is a plus but not required.
Primary Responsibilities
Patient Check-In/Check out
- Welcome patients with professionalism and courtesy.
- Verify demographic and insurance information.
- Collect and scan insurance cards, identification, and required documentation.
- Obtain necessary signatures and completed registration forms.
- Collect copayments, deductibles, and outstanding balances.
- Schedule follow-up appointments according to physician recommendations.
- Ensure patients are accurately checked into the electronic medical record (EMR).
Telephone & Communication
- Answer a high volume of incoming telephone calls in a courteous and efficient manner.
- Schedule, reschedule, and confirm patient appointments.
- Respond to patient inquiries or direct them to the appropriate team member.
- Document telephone encounters accurately within the EMR.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of medical front office or healthcare customer service experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Accurate data entry and computer skills.
- Experience with electronic medical records (EMR) preferred.
- Professional appearance and positive attitude.
- Reliable, punctual, and team-oriented.
Benefits
We offer a competitive compensation package, including:
- Competitive pay based on experience
- Paid Time Off (PTO)
- Paid holidays
- Health, dental, and vision insurance
- 401(k)
- Supportive team environment
- Opportunities for career growth within our expanding practice
Why Join Rand Eye Institute?
At Rand Eye Institute, we are committed to delivering exceptional eye care while creating an outstanding experience for every patient. Our team values professionalism, compassion, teamwork, and excellence. If you enjoy making a positive impact and working in a collaborative healthcare environment, we'd love to hear from you.
Apply today and become part of a team dedicated to excellence in patient care.
Job Types: Part-time, Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Medical Specialty:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person
