Sadler Health Center is hiring a Front Desk Receptionist to serve as the welcoming first point of contact for patients and visitors at our community health center. In this role, you will play a vital part in delivering an exceptional patient experience — from check-in through check-out — while keeping our front office running smoothly and efficiently. If you are organized, compassionate, and thrive in a fast-paced clinical office environment, we want to meet you.
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Greet patients, interpreters, and visitors warmly in person and by phone; respond to inquiries and provide accurate information about schedules and services.
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Manage patient check-in and check-out, including verifying and updating demographic information in the electronic health record (EHR) system.
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Schedule appointments and maintain the daily appointment schedule in accordance with office scheduling policies.
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Verify insurance eligibility, collect co-pays and balances, and reconcile all charges and payments by end of day.
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Assist patients with sliding fee scale applications and income verification in compliance with FQHC guidelines.
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Coordinate patient flow by communicating with clinical staff about walk-ins, cancellations, and delays.
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Review schedules throughout the day to ensure accuracy and appointment status is up to date in the EHR.
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Assist with medical records scanning, prescription routing, and patient recall documentation.
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Maintain a neat, organized reception area and adequate inventory of office forms and supplies.
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Open and close the clinic’s reception area and support daily front office operations.
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Handle all patient information in accordance with HIPAA privacy guidelines.
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High school diploma or equivalent required; post-secondary coursework in healthcare, medical assisting, or office administration preferred.
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At least 1 year of customer service experience working with the public, plus 6 months of experience in a medical, dental, or healthcare setting (or equivalent combination of education and experience).
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Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort with electronic health records systems
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Basic knowledge of electronic health record systems preferred
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Strong organizational skills with the ability to manage multiple tasks accurately in a high-volume environment.
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Professional, calm, and patient-centered communication style with individuals of diverse cultural and socioeconomic backgrounds.
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Basic math skills for payment collection and cash handling.
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Ability to work an eight (8) hour schedule between 8 am to 6 pm – with the flexibility to alternate scheduled to meet business needs
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Ability to travel between SHCC locations as needed
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Bilingual strongly preferred.
Pay for this role ranges between $18-20/hr based on experience
Sadler Health Center is a Federally Qualified Health Center (FQHC) providing accessible, high-quality primary care to patients in Cumberland County and surrounding communities regardless of their ability to pay. Every member of our team — clinical and non-clinical alike — contributes directly to that mission.
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Medical, dental, and vision insurance with employer contribution.
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Paid Time Off and paid holidays.
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403(b) retirement plan with employer match.
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Stable, community-rooted organization with a mission you can be proud of.
Sadler Health Center is an Equal Opportunity Employer.
