Car Wash Site Manager
The position of a Site Manager will help ensure that the location meets and exceeds the organization’s standards in leadership, customer service, safety, quality, operational excellence and financial performance. As a Site Manager, you will be serving the company’s customers by addressing inquiries, making the customer feel welcome, explain our wash packages in addition to explaining our monthly membership plans.
Company Vision: To be the premier car wash operator and employer by serving others.
Company Values: One Team, Do the Right Thing, Take Ownership, Play to Win
Essential Duties and Responsibilities:
- Ability to successfully recruit and onboard new employees, train and coach staff, schedule employee shifts, with strict adherence to overtime policies, perform activities around employee engagement, performance management, and recognition
- Maintain a focus on growing sales volume and increasing site profitability
- Manage operating P&L metrics and understand how expenditure/costs impact business margins and pricing
- Ensure that customers are satisfied and that any inquiries, incidents and issues are resolved in a timely manner
- Ensure the site follows all approved safety procedures
- Ensure the site follows all approved vehicle damage claim procedures
Minimum Requirements:
- Strong leadership and communication skills including active listening
- Experience with team building
- Excellent sales and customer service skills
- Ability to anticipate customer needs
- Proficient computer skills
Education & Experience:
- High school diploma or equivalent required. Some college preferred.
- Three+ years of retail experience, with at least one year in a management role. Candidates with supervisory or assistant manager experience from a Big box environment or auto industry, car wash or lube store are encouraged to apply.
Physical Ability:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to:
- Frequently required to stand and walk
- Use of hands; reach with hands and arms.
- Climb or balance; stop, crouch and kneel.
- The employee must be able to work in damp and humid conditions.
- The employee must be able to work outdoors in variable weather conditions.
- The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
Working Environment:
The employee must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.
This position is typically an outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.
THE ABOVE DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY THOSE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE A COMPLETE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF THIS POSITION.
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
