Job Summary
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This energetic leader will drive exceptional guest experiences, ensure operational excellence, and foster a positive work environment. The ideal candidate will bring a passion for hospitality management, strong leadership skills, and a commitment to delivering outstanding customer service. As the face of the hotel, you will be responsible for maintaining high standards across all departments, managing budgets, and implementing strategic initiatives to maximize revenue and guest satisfaction.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance teams
- Lead and motivate staff to deliver exceptional guest services while maintaining high standards of hospitality and professionalism
- Manage hotel revenue through effective pricing strategies, forecasting, and budgeting to optimize profitability
- Ensure compliance with safety regulations and hotel policies, including health codes and licensing requirements
- Supervise human resources functions such as hiring, training, performance evaluations, and employee relations
- Handle guest relations proactively by resolving issues promptly and ensuring memorable experiences for all visitors
- Oversee night audit procedures, front desk operations, multi-line phone systems, and phone etiquette to ensure smooth communication flow
- Implement marketing initiatives to attract new guests and retain loyal customers in a competitive resort environment
- Monitor operational metrics regularly to identify areas for improvement and develop action plans accordingly
Requirements
- Proven supervising experience within the hospitality or hotel management industry
- Strong background in hospitality management with extensive hotel experience
- Exceptional customer service skills with a focus on guest relations and satisfaction
- Demonstrated leadership ability to manage diverse teams across multiple departments
- Knowledge of revenue management techniques and budgeting processes
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
- Familiarity with human resources practices, front desk operations, night audit procedures, and resort management systems
- Excellent communication skills, including phone etiquette and handling multi-line phone systems
- Ability to work flexible hours in a fast-paced environment while maintaining professionalism and composure
Join us as we create memorable experiences for our guests while leading our team toward excellence! We are committed to fostering an inclusive workplace where every employee can thrive. All roles are paid positions that offer opportunities for growth within the vibrant world of hospitality.
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
