The Industrial Engineer Tech is responsible for system set up and maintenance with accurate part data, quoting, product application and recommendations, assisting with technical product support and troubleshooting to ensure a high level of customer satisfaction.
Job Summary:
Customer Contact and Technical Support:
- Serve as a customer contact point for product quoting and technical support.
- Provide technical assistance and resolve customer inquiries related to products.
Quoting Process Management:
- Manage the product and custom solutions quoting process using the SAGE program.
- Stay current on competitive products and services within the Semiconductor, Bio pharmaceutical and UHP Service industries.
- Gather and share general information of interest to customers.
Sales & Purchase Order Management:
- Manage sales/purchase orders of standard and custom products.
- Ensure timely and accurate data entry and follow up on all orders.
Relationship Building:
- Establish and maintain working relationships with team members, distributors and customers.
- Provide ongoing support and communication to build strong partnerships.
Qualifications:
Two year technical school degree with an emphasis in engineering. Requires a minimum of three years' experience to acquire an appropriate knowledge of our product line, customers, and company policies and procedures. Must have excellent communication skills, a strong customer service focus and the ability to adapt to differing personalities. A valid driver's license is required. Inspection capabilities and part print reading are a must. Proficiency in Microsoft Office and SAGE applications are preferred.
Pay: $22.00 - $31.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
