IT Manager- Systems & Infrastructure
Location: Knoxville, TN
Work Setting: Onsite
Employment Type: Direct Hire
Benefits: Full company benefits package offered
Position Overview
Our client is seeking an experienced IT Manager to lead a team responsible for the administration, support, security, and ongoing improvement of the organization's enterprise systems and infrastructure.
This position will provide hands-on leadership to Systems Administrators and Engineers while partnering with IT leadership, Security, and other technical teams to maintain reliable, secure, and well-supported technology environments. The ideal candidate will be comfortable managing people, coordinating technical work, improving processes, and stepping in to help make critical decisions when needed.
Important Candidate Requirements
- Candidates must currently reside within approximately one hour of Knoxville, TN.
- Candidates must be able to successfully complete the company's required background and credit checks.
Key Responsibilities
- Lead and manage a team of IT Systems Administrators and Engineers responsible for enterprise infrastructure and systems support.
- Provide coaching, mentoring, performance feedback, and professional development to direct reports.
- Help establish priorities, coordinate workloads, and ensure team responsibilities are completed within established service level expectations.
- Monitor the overall health, availability, performance, and operational condition of infrastructure systems.
- Oversee routine system monitoring, log reviews, scheduled job verification, and other activities necessary to maintain system reliability.
- Partner with Information Security and other IT teams to implement and maintain security improvements, system updates, patches, and related infrastructure changes.
- Help ensure established security policies and procedures are consistently followed across the IT environment.
- Oversee activities related to system security and integrity, including configuration backups, recovery processes, access rights, port security, access list verification, and related controls.
- Identify opportunities to improve team performance, operational efficiency, processes, and service quality.
- Plan, coordinate, and manage technology projects involving infrastructure improvements, system enhancements, or the implementation of new technologies.
- Collaborate with technical leadership to identify training needs and support the development of end-user training for new and existing technologies, products, policies, and procedures.
- Conduct performance evaluations and address performance or disciplinary matters when necessary.
- Maintain awareness of current IT priorities, emerging technologies, and new hardware and software being introduced within the organization.
- Serve as a backup to other IT leadership when needed, including participating in meetings and making operational decisions in their absence.
- Participate in relevant training, seminars, and conferences to stay current with evolving technologies and best practices.
- Perform other duties and responsibilities as assigned by IT leadership.
Qualifications
- Bachelor's degree in Information Systems, Information Technology, or a related field preferred.
- At least 3 years of experience in IT management or a comparable combination of education and professional experience.
- Demonstrated experience leading, supervising, or developing technical IT professionals.
- Strong understanding of Microsoft Windows operating systems.
- Working knowledge of Microsoft Active Directory and Azure Active Directory.
- Basic understanding of networking concepts, including LAN, WAN, wireless networking, and VPN technologies.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio, and Project.
- Strong communication, organizational, leadership, and problem-solving skills.
- Ability to prioritize competing initiatives, manage technical projects, and work effectively across IT teams.
What This Role Offers
This is an opportunity to take on a leadership role with direct responsibility for a technical infrastructure team while contributing to the ongoing improvement, security, and reliability of the organization's technology environment.
Pay: $130,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to pass a credit and background check?
- Do you reside within 1 hour drive of the Knoxville TN area?
Education:
Experience:
- IT Management : 3 years (Required)
Location:
- Knoxville, TN 37923 (Required)
Ability to Commute:
- Knoxville, TN 37923 (Required)
Work Location: In person
