Founded in 1995, Five-Star AudioVisual is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States to deliver seamless event technology experiences that elevate meetings, conferences, and live events.
For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture and standards to create polished, immersive, and reliable event experiences.
At Five-Star AudioVisual, our people are the foundation of everything we do. We are committed to building long-term partnerships, delivering exceptional service, and investing in the growth and success of our team.
Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every project. In this role, you’ll have the opportunity to shape strategic solutions, influence revenue growth, and play a key role in delivering high-end audiovisual experiences across premier hospitality properties.
You’ll work in a collaborative, forward-thinking environment where leaders are trusted, innovation is encouraged, and your impact is visible.
Competitive compensation and comprehensive benefits
Performance-based incentive opportunities tied to new business growth
Opportunity to work on high-end hospitality and luxury AV solutions
Exposure to complex, high-profile events and strategic client engagements
The Director, Integrated Solutions, is a strategic leadership role responsible for designing, developing, and executing comprehensive audiovisual and event technology solutions across multiple properties and high-profile client engagements.
This role serves as a trusted partner to clients, hotel stakeholders, and internal leadership, translating vision into innovative, scalable, and revenue-generating solutions. The Director balances consultative sales, technical integration strategy, and operational alignment to ensure seamless execution across diverse environments.
This position plays a critical role in driving revenue growth, expanding business beyond the existing partner portfolio, enhancing consistency across the portfolio, and elevating both the client and guest experience.
Solution Strategy & Design
Lead development of integrated AV and event technology solutions aligned with client objectives
Translate client needs into scalable, technically sound, and integration-focused offerings
Standardize solution frameworks, packages, and best practices across properties
Partner with operations and production teams to ensure feasibility and execution alignment
Support complex and high-profile event designs
Sales Leadership & Revenue Growth
Partner with sales teams and hotel stakeholders to drive revenue performance
Participate in client consultations, site visits, and pre-conference planning
Identify opportunities for upselling, innovation, and enhanced event experiences
Develop solution-driven proposals that clearly articulate scope, design, and value
Support forecasting, pipeline visibility, and strategic revenue planning
Drive new business development outside existing partner portfolio through relationship expansion and prospecting initiatives
Client & Partner Engagement
Serve as a senior-level resource for key clients, planners, and hotel partners
Build strong, trust-based relationships that drive repeat business
Present solutions with clarity, confidence, and a hospitality-first mindset
Represent Five-Star in high-visibility client and property engagements
Cross-Functional Leadership
Act as a bridge between sales, operations, and production teams
Ensure seamless handoff from solution design through execution
Partner with Directors and on-site teams to align expectations and service standards
Support training and development related to solution strategy and offerings
Innovation & Continuous Improvement
Stay current on industry trends, emerging technologies, and experiential design
Introduce new solution offerings, packages, and service enhancements
Evaluate performance metrics and client feedback to refine solution strategies
Contribute to company-wide initiatives that elevate brand positioning and service delivery
- 5+ years of experience in audiovisual, event technology, hospitality solutions and leadership experience
Proven success in consultative selling, solution design, or strategic client engagement
Strong understanding of AV systems, event production, and technology integration
Experience working with hotel partners, sales teams, and high-end clientele
Excellent communication, presentation, and relationship management skills
Ability to balance creative strategy with operational feasibility
Expectation written and verbal skills
Proficiency with Microsoft Office and technology sales or event management platforms
AV certifications such as CTS, CTS-D, CTS-I, or similar
Valid Driver’s license and ability to travel
Bachelor’s degree in information technology, engineering, business or related field
Experience with D-Tools or similar AV design, quoting, or integration platforms
ANP Certification
401(k) with company match
Roth 401(k) with match
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Life Insurance
Paid sick time, vacation time, and company holidays
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Eligible to participate in a new business incentive plan for projects secured outside of Five-Star’s existing partner portfolio. Incentive is structured at 2% of net income per project.
