Newburgh, IN – In Office Position Only
Full-Time | Monday–Friday, 8 AM–5 PM CST
Evolv is a leading provider of payment processing solutions and a proud member of the Inc. 5000 list of America’s fastest-growing companies. Based in Newburgh, Indiana, Evolv partners with businesses, financial institutions, associations, and merchant sales groups nationwide to deliver exceptional service, innovative payment technology, and industry-leading support.
Our mission is simple: help businesses accept and receive payments in the way that best suits their needs.
Sale Support Specialist:
The Sales Support Specialist plays a vital role in supporting Evolv’s nationwide sales network. This role serves as a bridge between Sales, Operations, and Deployment, ensuring our representatives have the tools, training, and information they need to succeed.
The ideal candidate is detail-oriented, organized, and passionate about helping others — someone who thrives in a fast-paced environment and enjoys collaborating with both internal teams and external partners.
Key Responsibilities
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Conduct CRM training for new representatives; provide ongoing CRM support.
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Serve as a mentor, trainer, and point of contact for sales representatives.
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Collaborate with programmers on CRM enhancement suggestions and maintain accurate documentation.
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Assist in onboarding new sales groups, partners, and representatives.
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Support reps by reviewing merchant contracts for accuracy and compliance (pricing, product, processor, KYC).
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Track pending applications and assist with follow-ups to ensure timely approval.
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Analyze merchant statements and prepare competitive proposals alongside sales reps.
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Manage CRM tickets, ensuring timely updates and resolution within SLA (24 hours).
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Assist in communicating product updates, end-of-life devices, mass changes and training attendance summaries to the sales field.
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Work with Marketing, Operational and Deployment teams to ensure smooth rollouts of new products, campaigns, and updates.
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Maintain confidentiality of all merchant and company information.
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Participate in Evolv University and professional development initiatives, including each Tuesday/Thursday training huddle call, assist Lead Sales Support Specialist when inquired on
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Identify and recommend process improvements to enhance efficiency and quality.
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Perform other related duties as assigned
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Meet with vendors and processors when necessary
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Report rep wins and shortcomings to their direct manager and offer routes for improvement
- Update stored documents to maintain relevancy in our online training tool and within our CRM
- Conduct monthly internal application review with the sales force to ensure correct submission upfront to deter pends in underwriting
- Assist in the Sales Support phone line as the primary point of contact
- Assist in the Sales Support shared inbox alongside your personal email inbox to ensure timely response
- Perform and track the success of merchant proposals requested by the rep through Sales Support
Skills & Qualifications
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Excellent verbal and written communication skills.
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Strong organizational skills and attention to detail.
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Ability to multitask and meet deadlines in a high-volume environment.
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Experience with CRM platforms (understanding their purpose and best practices).
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Analytical and problem-solving abilities.
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Team-oriented with the ability to work cross-departmentally.
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Professional, enthusiastic, and service-minded demeanor.
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Experience handling confidential information with discretion.
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Punctuality and consistency
Requirements:
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High school diploma required; college degree preferred.
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Reliable transportation.
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Must pass a background check.
