Job Summary
We're hiring a General Manager to own daily operations at the museum. You'll build and manage the staff schedule, lead the frontline team, and serve as the go-to person on the floor — handling everything from guest escalations to shift coverage. You'll report to our COO, who handles hiring strategy, HR infrastructure, and the bigger-picture direction of the business, so you're free to focus on running a tight, well-staffed, guest-ready operation every day. We are seeking someone with experience being a GM and building schedules for a reasonable sized group of employees.
Responsibilities
Staffing & People Management
- Build and publish the weekly/seasonal schedule
- Manage time-off requests, call-outs, and same-day coverage
- Run shift check-ins and cover where needed
- Lead first-line performance management — coaching, write-ups, and (with COO sign-off) terminations
Daily Operations
- Act as manager-on-duty — the person staff and guests go to when something goes wrong if owners are not on site
- Oversee opening/closing procedures, cash handling, and safety checks
- Handle guest escalations in real time (refunds within policy, complaints, incidents)
- Monitor ticketing flow, check-in lines, and tour pacing alongside other leads
- Enforce policies consistently (age minimum, no-refund policy, gallery routing) alongside other leads
Site & Vendor Coordination
- Handle day-to-day building/facilities issues
- Coordinate with contractors or vendors on-site when owners are not on site
- Manage inventory for guest-facing supplies (merch, tickets, consumables) if needed
Reporting
- Provide weekly staffing/attendance summaries to the COO
- Flag larger issues (HR concerns, guest incidents, safety) that need COO or ownership input
- Recommend schedule or staffing changes based on floor observations
Experience
- 2+ years in a management role, ideally in hospitality, retail, museums, or attractions
- Proven experience managing a team and building schedules
- Calm under pressure — you can handle a guest complaint and extreme crowds
- Strong communicator, both with staff and leadership
- Flexible availability, including weekends, evenings, and October's peak season
Join Us!
Haunted Warren Museum is opening in Salem, MA this August, bringing the real-life paranormal cases investigated by Ed and Lorraine Warren to life through immersive galleries and guided tours along with an expansion including true crime, medical oddities, collections from around the world, and more. We're a small, fast-moving team building something new in one of the most iconic locations in the country for it — and we're looking for someone who can run it day to day. Join a team of highly motivated people and be a major part of Salem's newest attraction!
Pay: $72,800.00 - $83,200.00 per year
Work Location: In person
