Description:
UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking an experienced, well-qualified Patient Service Representative (PSR) for our Sevierville location, who must be a team player and comfortable working in a fast pace urgent care environment.
A successful candidate will be expected to perform the following duties but not limited to:
Job Description:
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Greet patients and assist with patient requests upon arrival to clinic
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Obtain and record demographic, insurance and financial information
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Collect co-pay, co-insurances and past due balances
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Verify insurance eligibility and ability to relay relevant information on payment policies.
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Answer multi-line telephone, relay patient messages to clinical team members
Position Highlights:
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Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour)
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Hours: 12-hour weekday shift, 9AM-9PM & 9-hour weekend shift, 9AM-6PM
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Shift Differential: Up to $2.00 per hour
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Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace
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Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center
Benefits:
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Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution
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Retirement: 401(k) with company matching and immediate vesting
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PTO: PTO, Sick, Bereavement Leave
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Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support.
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Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards.
Salary Description:
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$16.00/hr - $18.00/hr (Dependent on experience)
Requirements:
Requirements:
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12-hour/9-hour shifts, including ability to work weekends (no overnights)
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Reliable transportation
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Ability to work in a fast-paced, team-driven environment
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Outstanding customer service skills
Education/Experience:
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Requirement of GED or High School Diploma
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1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred
