Job Summary
We are seeking a detail-oriented and organized Accounts Receivable / Collections Specialist to support our Finance team through customer collections, account reconciliation, deduction management, and dispute resolution. This role will focus on maintaining the company’s aged receivables, following up on customer balances, reconciling rebates and deductions, and protesting invalid chargebacks or violations. The ideal candidate will have strong follow-through, excellent attention to detail, and the ability to communicate effectively with customers and cross-functional teams.
Key Responsibilities
Accounts Receivable & Collections
- Manage and maintain the company’s aged receivables, including aging items, collection status, customer follow-up, disputes, and next steps.
- Monitor customer accounts for past-due balances, short payments, deductions, unapplied payments, and other discrepancies.
- Follow up with customers regarding open invoices, payment timing, remittance details, and unresolved balances.
Rebate Management & Reconciliation
- Review and validate customer rebate deductions against approved programs, agreements, and supporting documentation.
- Reconcile rebate activity and identify unsupported, duplicate, or inaccurate deductions.
- Prepare and submit rebate disputes with appropriate backup and analysis.
- Maintain detailed records of rebate claims, disputes, recoveries, and outcomes.
Chargeback, Violation & Deduction Protesting
- Investigate customer chargebacks, violations, deductions, shortages, pricing disputes, and compliance fines.
- Gather supporting documentation, including invoices, credits, PODs, BOLs, customer communications, and internal records.
- Prepare and submit disputes through customer portals or directly with customer contacts.
- Track open disputes through final resolution and identify recurring issues or process gaps.
Reporting & Process Support
- Prepare AR, collections, deduction, and dispute status updates for management review.
- Use Excel and ERP data to analyze aging trends, customer payment behavior, and recovery opportunities.
- Help improve AR tracking, documentation standards, and follow-up processes.
- May be cross-trained to support Accounts Payable, Accounts Receivable, and related Finance functions during employee absences or peak periods.
Qualifications
- 2+ years of experience in accounts receivable, collections, deductions, chargebacks, accounting support, or a related finance/operations role.
- Proficiency in Excel.
- Strong attention to detail and excellent organizational skills.
- Ability to manage multiple open items and follow issues through resolution.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaborate with internal teams.
Preferred Skills
- Experience with ERP systems.
- Experience with customer portals, vendor portals, or high-volume customer deductions.
- Familiarity with rebate programs, chargebacks, violation disputes, or customer compliance deductions.
- Experience in food distribution, produce, wholesale, manufacturing, logistics, or a related industry
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- AD&D insurance
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Profit sharing
Application Question(s):
- What is your proficiency level in Microsoft Excel?
Experience:
- accounts receivable or collections: 2 years (Required)
- deductions, chargebacks or accounting support,: 2 years (Required)
Ability to Commute:
- Secaucus, NJ 07094 (Required)
Work Location: In person
