Serenity Hospice of Utah
We look to provide high quality end of life comfort and care to those we serve in the comfort of their home setting, whether a private dwelling, an assisted living facility, or skilled nursing facility. Assisting patients and families to help navigate end of life care is not a job everyone can do. It can be challenging but also very rewarding to know that your service is making a meaningful impact by bringing comfort and care to the patients and families during this challenging time. This role plays an exceptionally critical function in contributing comfort and care. Be empowered joining a team of hospice professionals that work collaboratively to make a positive difference in the lives of those we serve.
Our Mission: we are committed to…
· Creating THE best hospice care experience for those we serve – every patient, every family, every time.
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We are looking to immediately contract for a: Home Health and Hospice Liason
Pay Rate: Will be salary and commission bonuses; along with possible quarterly bonus payouts. Negotiable based on experience.
Job Summary
The Liason is responsible for establishing and maintaining positive relationships with customers and referral sources, developing more relationships with referral sources, building positive brand awareness, representing the organization at various community events, organizing sales and marketing events in the community, etc.
Essential Responsibilities
- Collaborates with the Marketing Director, DON, and Executive Director to implement organization’s strategic marketing plan
- Takes ownership on executing strategic marketing plan
- Establishes and maintains positive working relationships with current referral sources
- Develops additional relationships with prospective referral sources
- Builds positive brand awareness in the community
- Employs marketing and promotional initiatives
- Maintains comprehensive working knowledge of local hospice industry competitive landscape, key referral sources, SWOT analysis, and competitor’s market positioning
- Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel
- Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Serenity Hospice.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Organizational Responsibilities
- Perform work in alignment with the organization’s mission, vision and values.
- Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
- Strive to meet annual business goals in support of the organization’s strategic goals.
- Adhere to the organization’s policies, procedures and other relevant compliance needs.
- Perform other duties as needed.
Experience and/or Education
Required
- Demonstrates good communications skills, negotiation skills, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
- Marketing experience (preferably 2+ years)
Knowledge, Skills and Abilities Required
Knowledge
- Knowledge of Federal, State and Local regulations, Hospice Medicare Conditions of Participation, and HIPAA privacy rules and regulations
Skills and Abilities
- Must have general computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet
- Excellent interpersonal skills
- Ability to work both independently and collaboratively
- Ability to work under pressure to meet deadlines
- Ability to take initiative and utilize innovative techniques and ingenuity
- Ability to interact with various departments throughout the organization
- Ability to tolerate and manage stress and grief
- Ability to work flexible hours, if needed
- Ability to plan, prioritize and coordinate multiple projects or tasks
- Ability to adhere to organizational standards, policies and procedures
- Ability to work effectively with diverse individuals and groups
- Ability to learn, focus, understand, and evaluate information and determine appropriate actions
- Ability to accept direction and feedback, as well as tolerate and manage stress
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Equipment: General office equipment and/or mobile technology
Travel: Requires travel outside of the workplace at least weekly; the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy. A company vehicle may be offered.
Schedule: flexible
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen. Serenity Hospice is a federal contractor and must comply with all federal laws. All employees, contracted workers, and volunteers of Serenity Hospice are expected to adhere to the company’s policies and procedures – which are based on being compliant with all federal and state laws and regulations.
Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
Work Location: On the road
