At Cataract & Laser Institute, our patients are at the center of everything we do. We're looking for a caring, organized, and service-oriented Patient Support Specialist to help deliver an outstanding experience throughout every stage of the patient journey.
In this role, you'll provide administrative and patient support by assisting with scheduling, communications, insurance coordination, and other essential services that help our clinics operate efficiently while ensuring patients feel informed and supported.
WHAT WE OFFER:
6.5 paid holidays per year
- PTO after the first 60 days of employment
Full slate of benefits to include health, dental, vision, and 401k
Growth and wage increase through company paid certification program
- Assist patients with scheduling appointments and coordinating follow-up care.
- Answer incoming calls and respond to patient inquiries with professionalism and compassion.
- Verify patient demographics, insurance information, and required documentation.
- Provide education regarding appointments, procedures, and next steps.
- Coordinate communication between patients, providers, and clinic teams.
- Support prescription refill requests, referrals, and medical record requests as assigned.
- Maintain accurate documentation within the electronic medical record.
- Resolve patient concerns or escalate issues to the appropriate team when needed.
- Protect patient privacy by maintaining HIPAA compliance.
- Deliver exceptional customer service during every patient interaction.
Every patient interaction matters. As a Patient Support Specialist, you'll play a key role in creating a welcoming, efficient, and compassionate experience while helping patients navigate their care with confidence.
Apply today and help us make a difference in the lives of our patients every day.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
