Location: Leesburg, FL (In-Office)
Company: M&S Air Conditioning (A Fountain Comfort Group Company)
For over 30 years, M&S Air Conditioning has been the gold standard for home comfort in Leesburg and Lake County. In Florida, air conditioning isn't a luxury—it’s a necessity. As part of the Fountain Comfort Group, we combine our deep local roots with the stability and premium benefits of a premier regional network. We are looking for a "voice of the company" who is as passionate about serving our community as we are.
As a Customer Experience Coordinator, you are the first person our customers talk to when their AC fails on a sweltering 98-degree July afternoon. You aren’t just "answering phones"—you are a problem solver, a logistics pro, and a brand ambassador.
Key Responsibilities:
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Be the Hero: Answer inbound calls with empathy, professionalism, and a "can-do" attitude.
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Smart Scheduling: Coordinate and dispatch our expert technicians using ServiceTitan (experience a plus!) to ensure efficient routing and timely service.
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Customer Advocacy: Follow up with homeowners after service visits to ensure 100% satisfaction.
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Maintenance Support: Educate customers on our maintenance plans to help them save money, improve air quality, and avoid system failures.
We believe in rewarding high performance and providing a stable foundation for our team.
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Pay Structure: Competitive hourly base pay plus commission based on key performance metrics.
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Comprehensive Benefits: Medical, Dental, and Vision insurance.
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Retirement: 401(k) with a generous company match.
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Stability: Full-time W-2 position with a legacy local company.
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Perks: Paid Time Off (PTO), paid holidays, and a supportive, team-oriented environment.
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Growth: We prefer to promote from within! Opportunities for career advancement into leadership or specialized operations roles.
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The Lake County Spirit: You are polite, patient, and professional. You treat every caller like a neighbor.
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Communication Skills: You can explain technical HVAC needs in simple, reassuring terms.
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Cool Under Pressure: High-volume days (like the peak of a Florida summer) don't rattle you.
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Tech Savvy: Comfortable multitasking between phone systems, CRM software, and internal messaging.
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High School Diploma or GED required.
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1–2 years of experience in a call center or high-touch customer service environment.
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HVAC, Plumbing, or Electrical experience is a huge plus!
Note: Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers.
