About the Position
We are seeking a motivated, customer-focused Customer Service Representative to join our growing manufacturing team. This position serves as the primary point of contact for customers, handling incoming calls, processing orders, answering product questions, and ensuring an exceptional customer experience.
In addition to supporting existing customers, this role offers the opportunity to contribute to company growth through outbound relationship-building activities during periods of downtime. The ideal candidate enjoys interacting with people, is highly organized, and is comfortable initiating conversations with prospective customers.
This is a full-time salaried position with a comprehensive quarterly and annual bonus program, as well as potential performance incentives tied to business development and outreach objectives.
Responsibilities
Customer Service & Order Management
- Answer incoming customer calls and emails in a professional and friendly manner
- Process customer orders accurately and efficiently
- Provide product information, pricing, and order status updates
- Coordinate with production, shipping, and management teams to ensure customer satisfaction
- Resolve customer concerns and follow up on inquiries
- Maintain accurate customer records and order information
- Assist customers with product selection and recommendations when appropriate
- Follow up with inactive, former, or existing customers regarding additional opportunities
- Help drive interest in new products to existing customer base
- Contribute ideas for improving customer retention efforts
Qualifications
- High school diploma or equivalent required
- Previous customer service, administrative, inside-sales, and/or order-processing experience preferred
- Strong verbal and written communication skills
- Comfortable speaking with customers and prospective clients by phone
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficient with Microsoft Office and basic computer applications
- Experience with CRM, ERP, or order management systems is a plus
- Self-motivated with a positive attitude and strong work ethic
What We're Looking For
The ideal candidate is someone who enjoys helping customers, takes pride in accuracy and follow-through, and is confident initiating conversations with prospective customers. We value professionalism, reliability, coachability, and a desire to contribute to the continued growth of our company.
Compensation & Benefits
- Competitive salaried compensation
- Quarterly performance bonus opportunities
- Annual performance bonus opportunities
- Additional incentive bonuses tied to lead generation and business development achievements
- Paid time off and holidays
- Opportunities for advancement and professional growth
- Stable, team-oriented manufacturing environment
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health savings account
- Paid time off
Work Location: In person
