We are currently seeking a Guest Service Representative. The selected candidate will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. The Guest Service Representative will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned.
Job Requirements:
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, etc.
- Ensure that the front desk and back office is clean and well organized.
- Resolves complaints and inquiries concerning service and facilities.
- Ability to communicate with public, hotel staff and management in a professional manner.
- Initiate and monitor shift checklists for proper completion of tasks.
- Provide effective communication to all departments of guest activity.
- Effectively coordinate relocation of guests when necessary.
- Maintain a high level of professional appearance and demeanor.
- Strong customer satisfaction disposition is mandatory. Excellent communicator required.
These items are a plus!
- Previous hotel experience but not mandatory.
- Computer experience, Hotel computer experience.
- Excellent verbal and written communication skills.
- Pleasant personality and ability to deal with wide variety of people.
Business Skills:
- Excellent time management skills.
- Strong customer service orientation and skills.
- Follow/enforce company policies and procedures.
- Resolve problems.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
