Customer Service Representative – Full-time
Solid Products, a division of Wehrung’s Family of Businesses, is more than a marketing and promotion company, we’re a team of individuals that are dedicated to assisting your business in achieving all its promotional and growth objectives with interesting, engaging and quality promotional products. Whether you’re a small business ordering your first round of employee t-shirts, or a big business that is looking to increase its global outreach, Solid Products is ready to help you achieve those goals with a wide array of services available.
Role Description:
The Sales and Customer Service Associate acts as the main point of contact for customers and prospects. The primary responsibility of this role is to represent the company and the services it provides in a positive way by working with customers and prospects to provide solutions to their needs while remaining focused on driving sales and profitability.
General Responsibilities and Duties:
- Consult with customers on available products and services with a focus on closing the sale
- CRM management and tracking
- Order entry
- Graphic design
- Preparation of quotes, invoices and artwork for customer review
- Handle email blasts for company promotions/promotional items
- Manage customer lists
- Design advertisements, flyers and mailers according to company’s brand guidelines
- Ordering and managing stock of multiple divisions’ production materials
- Other duties as assigned based on business needs (cross-training in other areas of the business, production support etc.)
Supervisory Responsibilities:
None
Required Skills/Abilities:
- Detail oriented
- Excellent time management skills with ability to meet deadlines consistently
- Strong interpersonal skills
- Ability to stay up to date on current trends in logo apparel and branded promotional items
- Proficient in related computer software (MS Office, Illustrator, Canva, Printavo etc.)
· Excellent verbal and written communication skills
· Outgoing and engaging personality
· Sales focused
· Creative / artistic abilities
· Experience with graphic design preferred
· Experience with Adobe Illustrator strongly preferred
Education and Experience:
- High school diploma or GED
- 3-5 years in sales and/or customer service roles
- 3-5 years’ experience in graphic design
Physical Requirements:
- Ability to sit for prolonged periods of time
- Ability to occasionally lift up to 40 lbs
Benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Employee Assistance Program (EAP)
- 401k with a company match
- Paid time-off
- Employee discounts
Benefit Conditions:
- Some benefits may have a waiting period or hours requirement
- Only full-time employees eligible for health insurances and paid time off
Schedule: 32-40 hours per week, Tuesday through Friday (8-10 hours daily) (occasional weekends for special events)
Pay Range: Commensurate with experience
Note: All job offers are contingent upon successful pre-employment drug screening
Wehrung’s Family of Businesses is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace., We prohibit discrimination and harassment of any kind based on race, dolor, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
