SUMMARY. The primary purpose of this position is to serve as an administrative assistant for the Physical Evaluation Board Liaison Officer (PEBLO) in the Medical Evaluation Board (MEB) program, Disability Evaluation System (DES), Temporary Disability Retirement Listings (TDRL) and TRICARE Operations Patient Administration service. Individual will perform various clerical and administrative duties such as initiation and processing of health care forms, documents, medical documentation and reports used in patient administration.
QUALIFICATIONS:
Mandatory knowledge and skills.
A fully qualified typist with a minimum of 40 WPM is required.
Use of Standard office equipment, such as computers, typewriters, copiers, fax machines, scanners, telephone and office automation systems.
General medical ethics, telephone etiquette and excellent communication and customer services skills.
Ability to plan, organize, schedule, and coordinate activities such as appointments, meetings, and suspense timelines.
Ability to communicate effectively, both orally and in writing.
English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written and electronic correspondence and reports.
Proficient in Microsoft Office software. Able to use various programs, such as Word, Excel, Access, PowerPoint, and Project to generate a range of products (i.e., tables of contents, import graphs or databases, create glossaries, align multiple columns, print document, identify files or make other notations at the top or bottom of each page, and create form letters and automatically merging these with mailing lists).
Education. High school diploma or General Educational Development (GED) equivalency. Completion of an Administrative Assistant program is desired.
Experience. At least 12 months of experience in an administrative assistant role is required.
Work Environment/Physical Requirements. The work is primarily sedentary. Requirements include walking, standing, sitting, bending and carrying of light items like documents or books.
UNIQUE MILITARY HEALTH CARE COMPUTER SYSTEMS/PROCEDURES:
The contractor shall use the Disability Counseling Guide for Physical Evaluation Board (PEB) Liaison Officers (PEBLO) as guidance for administrative support.
The Government will provide basic military health care principles and practices, PEBLO, MEB, TDRL and DES training.
The Government will provide training for various information systems (i.e., Veteran’s Tracking Application (VTA), Disability Evaluation System-Information Technology Initiative (DES-ITI), Computerized Informatics Branch (CIB) and Defense Travel System (DTS)). Preliminary training and access will be provided by the Government during the inprocessing activities. After completion of the training, the individual will be required to independently use the Government computer system. Competency is at the sole discretion of the Government.
PERFORMANCE OUTCOMES:
Receives telephone calls, emails, or visitors and assists as required.
Receives and reviews all incoming/outgoing correspondence (written or electronic communications, etc.) accurately determining nature of request and routes correspondence appropriately.
Updates VTA, local tracking log, DES-ITI.
Retrieves, copies and files documents into official medical records. May be required to locate medical documentation such as narrative summaries, referral entries, results for placement into case files.
Provides and initiates medical forms for customers.
Schedules appointments (to include medical, Compensation and Pension (C&P) exams as well as local medical evaluation boards).
Uploads documents into the Government tracking system (i.e., CIB).
Stamps travel orders for TDRL patients.
Assists customers with DTS for Formal Physical Evaluation Board hearing (if required).
Assists customers with arrangements to travel on temporary duty status to and from other locations (as required).
Forwards completed MEB, TDRL packages to required offices per regulatory procedures.
Dispositions case files IAW military Records Information Management System requirements and procedures.
Tracks RILO MEB package due dates.
Using instructions provided by military departments, or VA offices, revises patient handouts, training documents, checklists, operating procedures, or other office continuity document as needed.
Attends Deployment Availability Working Group as required.
When not needed to support PEBLO/DES services, performs other administrative duties supporting Patient Administration including medical records filing, retrieval, research or review.
