Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.
In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.
Key Responsibilities & Duties:
This position is part-time.
- Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
- Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
- Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
- Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
- Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
- Follow up with customers throughout the resolution process to ensure satisfaction.
- Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
- Assist in generating sales and upselling opportunities based on inbound customer inquiries.
- Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
- Ensure consistent communication between the company and customers to foster strong relationships.
- Perform data entry, process cancellations, credits, and invoicing as needed.
- Support additional call center functions and assume other duties as assigned.
