Description:
Position Information:
With integrity and impeccable attention to detail, the Operations Manager is responsible for managing and enhancing all aspects of the company’s event operations to ensure on-time, safety-conscious, budget-friendly operational efficiency.
Position Responsibilities:
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Manage the daily operations of assigned departments, events, or functional areas in alignment with company policies and established procedures.
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Implement and enforce operational policies and standard operating procedures as directed by senior leadership.
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Supervise frontline personnel including scheduling, training, coaching, and addressing day-to-day performance issues.
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Monitor operational performance and report results, concerns, and recommendations to senior leadership.
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Assist with recruiting, onboarding, and training staff as assigned.
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Maintain client communication related to daily operations and service execution.
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Ensure event-day equipment, electronics, uniforms, and materials are prepared, maintained, and operational.
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Address and resolve routine operational issues; escalate significant matters to senior leadership as needed.
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Ensure a safe, secure, and clean working environment is maintained at assigned locations.
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Collaborate with other departments to ensure successful execution of operations and events.
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Attend staff meetings and operational planning meetings as required.
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Perform other duties as assigned.
Requirements:
Education:
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Associate degree or higher; equivalent combination of education and/or experience will be considered.
Experience:
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Minimum of 3 years of management experience in a high-volume operation.
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Traffic control management experience (preferred).
Qualifications:
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Nevada Driver’s license.
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Clean driving record.
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At least 25 years of age.
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Proficient in Microsoft Office.
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Ability to maintain confidentiality of sensitive information.
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Work cooperatively with others.
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Excellent oral and written communication skills.
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Able to read, write, and comprehend instructions and information in English.
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Ability to use personal computer and hand-held applications.
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An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays, at varying locations.
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Must be able to multitask in a fast pace and high-volume environment.
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Attention to detail.
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Must present a professional, friendly image and appearance.
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Must have reliable transportation and excellent attendance.
Physical Demands:
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Finger and hand dexterity.
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Requires the ability to distinguish letters, numbers, and symbols.
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Noise levels are distracting or uncomfortable.
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Ability to stand for long periods of time.
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Ability to work outdoors in varying weather conditions including extremes of hot or cold in addition to wet environments.
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Job requires the following motions: climbing, stooping, bending, twisting, pushing, pulling, squatting, occasionally lifting; up to 50 pounds, stretching, sitting, walking on uneven ground and stairs.
