Summary: Responsible for attentive, courteous and efficient service to all guests while effectively using technology to maximize room revenue and occupancy.
Qualifications:
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High school diploma
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Valid driver’s license
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Working familiarity with computers
License Requirements:
Essential Job Functions:
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Maintain regular attendance and timeliness.
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Maintain high standards of personal appearance and grooming, including the proper uniform and nametag/name badge.
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Uphold hotel/casino policies regarding standards of customer service, safety, and health regulations.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Greet and welcome all guests approaching the Front Desk
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Utilize proper phone etiquette.
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Know and be able to answer inquiries about hotel services, facilities, hours of operation, restaurants, transportation, entertainment, etc.
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Note and monitor incoming VIPS, special guests and requests, alerting FD and any necessary departments as needed.
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Be familiar with all rooms and room types in the hotel, and be able to convey that information in a clear and concise manner.
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Be aware of rates, packages and special promotions/events and be able to present that information to potential guests.
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Be familiar with current and future rates, rate plans, discount plans and hotel packages, and be able to convey that information in a clear and precise manner. Including learning and following Signature Reservation training.
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Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
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Fully comprehend and be able to operate all relevant aspects of the property management software, key card system.
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Follow all cash handling and credit procedures.
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Handle check-ins and checkouts in a friendly and efficient manner, making sure to follow established policies and procedures for acquiring guest information, form of payment, and settling guest charges.
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Accurately maintain guest accounts, including responding to billing inquiries from current and departed guests.
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Be able to operate basic office equipment including pbx/multi-line phones, fax and copy machines, and printers.
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Responsible for completing bucket checks, shift checklists and any necessary arrival/departure/guest movement/vacant room lists as needed.
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Balance and prepare individual paperwork for closing of shift according to hotel standards.
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Maintain highest levels of property and guest security according to property standards.
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Maintain a clean work area.
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Attend meetings/training as required by management.
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Promptly open doors for guests.
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Provide assistance with guests’ luggage.
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Provide shuttle/transportation services upon request.
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Perform other duties as required.
Physical/Mental Requirements:
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Flexible schedule; long hours sometimes required; weekends and holidays required.
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Light work – lifting and carrying luggage; pushing bell carts; handling cases of supplies
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Ability to stand and/or be on their feet throughout much of an eight hour shift
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Must be able to convey information and ideas clearly
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Must be able to work well in stressful, high-pressure situations; including ability to handle guest complaints and disputes according to policies and procedures while also maintaining a high level of customer service
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Must be able to maintain objectivity and composure, both with guests and co-workers
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Must understand financial information and data, and basic arithmetic functions.
Working Conditions:
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Work is performed indoors, in a climate-controlled environment.
Qualifications:
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High school diploma
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Valid driver’s license
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Must be 21 or older.
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Working familiarity with computers
