About The Grove
The Grove is a Membership-based family club in Charlotte, built for kids and designed for adults. Families gather here, kids grow through thoughtful programming, and parents get to enjoy the space too, cafe in hand. We opened in January 2024, have grown into a thriving community of Member families, and are expanding to Charleston. We grow through relationships and referrals, and every person on our team helps carry that feeling of belonging.
Position Summary
The Membership Experience Manager owns the ongoing Member experience: welcoming new Members, hosting orientations, planning and running events, and coordinating programming that keeps families engaged. This is a hands-on, Member-facing role reporting directly to our Founder.
Responsibilities
- Send welcome emails and personal programming invitations to new Members
- Host new Member orientations and manage Membership transitions, gathering feedback along the way
- Help plan and co-host semiannual Membership Committee meetings
- Own Member events end-to-end: birthday parties, private rentals, mixers, and engagement events
- Manage event intake, scheduling, vendor coordination, run of show, day-of execution, setup, and breakdown
- Serve as the single point of contact for each event and manage budgets against plan
- Ensure every event guest has a signed waiver on file and keep records current
- Support signature events (Back to School Market, open houses, Coffee & Catchup series) and run post-event wrap-ups
- Help define Member communication strategy and own day-to-day Member communication
- Contribute content to the weekly newsletter and maintain the communication calendar
- Coordinate programming with community partners and key Members; attend all programming events as event lead
- Contribute to weekly and monthly reporting on usage and trends
Qualifications
- 1-3 years in events, hospitality, customer service, or membership-based businesses (early-career candidates with the right energy are encouraged to apply)
- Hands-on event planning or production experience, from concept through day-of execution
- Connected to the Charlotte community and genuinely interested in connecting people
- Warm, proactive, highly organized, and calm under pressure; able to manage multiple events at once
- Strong written and verbal communication
- Available for evening and weekend events as needed
Benefits
Flexible paid time off, health benefits, a gas stipend, a food and beverage discount at our Cafe, and educational assistance for learning that grows your role.
The Grove | Built for kids, designed for adults | thegroveclt.com
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
