JOB SUMMARY
Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers.
JOB DUTIES
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Audit, analyze and monitor online IBO marketing activity, addressing concerns. ·
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Preemptively analyze IBO organizations for fraud, manipulation of the compensation plan, gaming and overall unethical activity. ·
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Work simultaneous investigations requiring extensive research and summary of findings. ·
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Own investigation process through adherence of established processes and procedures. ·
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Stays current on MLM industry regulations to better identify online violations that could negatively impact ACN. ·
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Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures. ·
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Analyze customer complaints and conduct necessary investigations to determine best solution. ·
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Independently work cases in variety of areas involving unethical and/or fraudulent behavior. ·
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Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved). ·
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Create and maintain accurate record of activity in Case Management System. ·
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Remain current on all guidelines established by Management. ·
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Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types. ·
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Handle escalations and disseminate relative findings. ·
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Must be able to independently manage 50+ case investigations of varying degrees of consequence. ·
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Daily communication with Independent Business Owners and Customers via email, letters and phone. ·
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Enforce and support ACN’s position when reviewing marketing materials. ·
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Review, Analyze and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs and IBOs should be trained on respective trends. ·
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Collaborate and keep strong rapport with all ACN vendors in to satisfy ACN and Vendor compliance requirements. ·
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Review, Update, and validate the integrity of all processes and procedures required to fulfil needs of the Business Ethics team. ·
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Work collaboratively with the ACN legal department. ·
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Contribute collectively to all onboarding and training of new team members.
REQUIRED SKILLS AND ABILITIES
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Strong investigative and research skills. ·
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Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. ·
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Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations. ·
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Meets departmental standards for production consistently. ·
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Excellent time management skills. ·
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Strong decision-making skills to independently resolve issues and implement solutions. ·
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Excellent verbal and written communication skills, as well as outstanding organizational ability. ·
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Dependable, punctual, detail oriented, results-driven. ·
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Flexible, personable, team player with high level of professional integrity. ·
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Self-directed - works well independently and in team environment. ·
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Ability to prioritize, apply critical thinking and manage multiple tasks. ·
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Contributes to building a positive team atmosphere.
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Education and Experience ·
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Experience operating multiple systems for tracking all issues from creation through resolution. ·
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Internet proficiency, including strong understanding of social media platforms. ·
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Proficient knowledge level and application of Microsoft Office software. ·
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AA/AS degree, or equivalent work experience required. ·
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2+ years in legal or compliance related position required
WORKING ENVIRONMENT
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Onsite employees – As a condition of your employment with ACN, Inc, you may be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite. ·
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Typical office environment Mon-Fri during the hours of 8 A.M to 5 P.M
PHYSICAL REQUIREMENTS
Physical Requirements:
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Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
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To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
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The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.
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Required to stand periodically; walk, hear, listen, talk, and visually see.
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Use hands to finger, handle, or feel; the ability to reach with hands and arm.
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The ability to lift up to 15 pounds at times.
SECURITY TRAINING REQUIREMENT
Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.
FEDERAL AND STATE DISCLAMER
ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
