Are you passionate about wellness and committed to helping others achieve their best life? We’re looking for a Client Service Coordinator who thrives in a fast-paced environment and can manage client care with professionalism, empathy, and attention to detail. In this vital front-facing role, you will help clients navigate their health journey through account management, scheduling, billing, lab coordination, and more. If you’re organized, compassionate, and a great communicator, we want you on our team.
Duties
- You will be responsible for managing and supporting all aspects of client services including:
- Ensure accounts are accurate and up to date
- Apply client payments and manage daily patient balance reviews
- Monitor private collections daily
- Post service charges and daily collections
- Record data into combined clinic statistics
- Post product orders and apply corresponding payments
- Monitor product quantity based on Doctor’s supplement plan
- Post lab charges and payments
- Create and manage lab orders and home test kit deliveries
- Maintain lab portals and upload results to client documents
- Ensure clients follow their Recommended Action Plan (appointments, products, retesting)
- Support and coordinate when doctor’s schedule is delayed
Qualifications
- Previous experience in medical administrative support or a similar role is preferred.
- Familiarity with medical terminology is essential for effective communication within the healthcare environment.
- Experience working in a medical or dental office is highly desirable.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- Excellent interpersonal skills to foster positive relationships with patients and staff.
- Proficient in using office software and electronic health record systems.
- Ability to handle sensitive information with confidentiality and professionalism.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
