The Staff Pad is proud to partner with a reputed healthcare provider in Las Vegas, NM and we are looking to hire a experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors.
In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement.
Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.
What You’ll Do
Key Responsibilities
The following responsibilities represent the core functions of this role. Additional duties may be assigned as needed.
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Serve as the primary contact for all revenue cycle vendor requests, reviewing and triaging inbound requests
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Maintain a tracking log for vendor requests, documenting status, ownership, timelines, and resolutions
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Route vendor requests to the appropriate internal teams with clear action items and deadlines
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Monitor open requests daily and escalate overdue items to leadership
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Confirm completion of vendor requests and provide same-day resolution updates
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Coordinate claim and account-level activities, including corrected claims, documentation, authorizations, and required follow-up
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Coordinate the creation, review, distribution, and archiving of revenue cycle reports
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Fulfill approved vendor report requests and maintain documentation of all report distributions
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Manage user access for revenue cycle systems, including new accounts, role changes, and terminations
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Maintain an up-to-date user access roster for all revenue cycle platforms
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Submit, track, and confirm system access requests with vendors and IT partners
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Ensure timely processing of user access terminations and escalate delays when necessary
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Monitor system updates, payer policy changes, and workflow modifications, coordinating staff communications and maintaining change logs
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Track system updates, payer policy changes, clearinghouse updates, and workflow modifications
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Assess operational impacts of updates and coordinate timely staff communications
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Maintain a change log documenting system updates, communications, and follow-up actions
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Partner with leadership to ensure staff receive updates before new processes or system changes take effect
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Maintain knowledge of revenue cycle vendors, services, timelines, and internal workflows
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Represent the revenue cycle team in vendor meetings, documenting outcomes and action items
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Ensure compliance with HIPAA, privacy regulations, and hospital security policies
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Keep leadership informed of vendor activity, unresolved issues, access management, and operational concerns
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Maintain organized documentation within SharePoint or the designated document management system
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Work collaboratively with internal teams and external vendor partners; no direct supervisory responsibilities
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Perform other duties as assigned
What We Are Looking For
Education & Experience:
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Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered
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1–2 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination
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Strong knowledge of revenue cycle processes & Proficiency in MS Office Suite
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Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred
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Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferred
Additional Skills & Attributes
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Excellent organizational, written, verbal, and cross-functional communication skills
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Vendor relationship management, project coordination, and problem resolution
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High attention to detail with the ability to manage confidential information and system access securely
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Ability to manage multiple priorities in a fast-paced environment & to participate in virtual and occasional on-site meetings with vendors and internal teams
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Proficiency with standard office technology and digital document management
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Comfortable with extended computer use and sedentary office work
What You Can Expect
Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way
Benefits
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Medical, Rx, Dental, Vision, Life & AD&D Insurance
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Retirement Plans
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PTO, Leave of Absence
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Maternity/Disability Leave
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Flexible Spending Account
Join a team that values collaboration, accountability, and professional growth.
If you're looking for an opportunity to make a meaningful impact while advancing your career with a respected healthcare organization, we'd love to hear from you. Apply today!
